Remote Member Services Associate

AIL•Santa Ana, CA
•$90,000 - $119,981•Remote

About The Position

AO Globe Life is hiring a remote insurance solutions specialist to help individuals and families understand life, accident, and supplemental health insurance options. The role works with prospective clients who have requested information, identifies their needs, and provides clear education about available coverage. It is suited to someone who enjoys meaningful conversations, professional development, and a remote, performance-based career. This is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and complete applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense. Training, mentorship, licensing guidance, and ongoing professional development are provided. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed during hiring and onboarding.

Requirements

  • Excellent communication and listening skills.
  • Customer-focused and professional attitude.
  • Strong organization and attention to detail.
  • Comfort with computer systems and online platforms.
  • Self-directed and dependable.
  • Ability to work independently while participating in a team culture.
  • At least 18 years of age and legally eligible to work in the United States.
  • Provide a computer or laptop, webcam, reliable high-speed internet, and a professional remote workspace.
  • Complete required training and participate in virtual meetings.
  • Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
  • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense.

Nice To Haves

  • Self-motivation and coachability.
  • Comfort working independently.
  • Interest in a performance-based career with opportunities for professional growth and advancement.

Responsibilities

  • Work with warm leads supplied by the company.
  • Schedule virtual client meetings.
  • Conduct customer-focused needs reviews.
  • Explain life, supplemental health, and accident insurance coverage.
  • Provide accurate and helpful answers to client questions.
  • Recommend appropriate products and services based on client needs.
  • Follow up consistently and maintain professional relationships.
  • Participate in training and performance coaching.

Benefits

  • 100% remote work.
  • Warm leads provided.
  • Weekly paychecks.
  • Unlimited earning potential.
  • Medical premium reimbursement.
  • Comprehensive online training and resources.
  • Daily mentorship and leadership support.
  • Performance incentive programs.
  • No business overhead costs.
  • OPEIU Local 277 union representation.
  • Growth potential with a stable, member-focused company.
  • Licensing guidance and ongoing professional development.
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