Remote Benefits Representative | Work From Home | Entry-Level

AIL•Houston, TX

13h•Remote

About The Position

AO is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Insurance Benefits Representatives. In this role, you'll meet with individuals and families through scheduled Zoom and phone appointments, help them understand available life, accident, and supplemental health insurance benefits, identify their needs, and guide them through appropriate coverage options. This position combines customer service, benefits education, relationship building, and consultative insurance sales in a fully remote environment. No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development to help motivated candidates build the skills needed to succeed.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Hold or be willing and eligible to obtain the appropriate state Life & Health Insurance License
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable meeting with clients virtually
Be willing to complete required training and professional development
Excellent verbal and written communication
Strong customer service and interpersonal skills
Active listening and problem-solving abilities
Professionalism, integrity, and reliability
Self-motivation and personal accountability
Strong organization and time management
Confidence communicating through Zoom and phone
Ability to work independently from home
Comfort learning new technology and virtual systems
Positive and coachable attitude
Goal-oriented mindset
Commitment to continuous learning
Genuine interest in helping families make informed protection decisions

Nice To Haves

Previous insurance experience is helpful—but not required.
Candidates frequently bring transferable skills from: Customer Service, Client Relations, Retail, Hospitality, Healthcare, Banking, Financial Services, Education, Military Service, Recruiting, Administrative Support, Call Centers, Business Development, Sales, Insurance, Leadership & Management.

Responsibilities

Conduct scheduled virtual consultations through Zoom and phone
Connect with individuals interested in learning about available benefits
Listen to clients and identify individual and family protection needs
Explain life, accident, and supplemental health insurance options
Answer questions about benefits, coverage, and policy features
Help clients evaluate available options and make informed decisions
Provide personalized, needs-based coverage recommendations
Guide clients through applications and enrollment
Assist with required documentation
Review existing coverage and discuss appropriate updates when needed
Support clients through policy reviews, beneficiary updates, coverage questions, policy and account service requests, claims-related guidance, changes in family protection needs, and follow-up communication.
Build relationships based on professionalism, trust, education, and consistent service.