Remote Benefits Representative | Customer Service | Work From Home

AIL•Pensacola, FL

14h•Remote

About The Position

AO Globe Life is seeking motivated, people-focused professionals to join their growing virtual team as Remote Benefits Representatives. This role involves working with individuals and families through virtual Zoom and phone appointments to help them understand available life, accident, and supplemental health insurance benefits, answer questions, assess their needs, and guide them through appropriate coverage options. No previous insurance experience is required, and candidates from various client-facing backgrounds are welcome. The position offers a 100% remote work-from-home opportunity with schedule flexibility and performance-based earning and advancement potential.

Requirements

Be at least 18 years of age
Be physically located in the United States
Be legally authorized to work in the United States
Hold or be willing and eligible to obtain the appropriate state insurance license
Have access to a computer or laptop with webcam capability
Maintain reliable high-speed internet
Have microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing to complete required training and professional development
Excellent communication and active-listening skills
Customer-focused, service-oriented mindset
Strong interpersonal and relationship-building abilities
Positive and professional attitude
Self-motivation and personal accountability
Strong organization and time-management skills
Problem-solving and critical-thinking abilities
Comfort working independently from home
Confidence using Zoom and virtual communication technology
Coachability and willingness to learn
Dependability, integrity, and professionalism
Goal-oriented mindset

Nice To Haves

Experience in customer service, client success, retail, hospitality, healthcare, banking, education, military, administration, call centers, recruiting, financial services, sales, or management can transfer well.

Responsibilities

Meet virtually with clients through Zoom and phone appointments
Connect with qualified members interested in learning about available benefits
Listen to clients and identify their individual protection needs
Explain life, accident, and supplemental health insurance options clearly
Answer questions regarding benefits, coverage, and policy features
Provide personalized, needs-based recommendations
Guide clients through applications and enrollment
Deliver a professional, service-focused client experience
Assist with policy reviews, beneficiary updates, coverage questions, policy changes and service requests, claims-related guidance, follow-up communication, and changes in family protection needs
Build long-term relationships based on service, trust, and continued support
Focus on scheduled client conversations, benefits education, needs analysis, coverage recommendations, enrollment assistance, and follow-up
Conduct virtual client appointments