Remote Family Benefits Associate

AIL•Augusta, GA

21h•Remote

About The Position

Some careers begin with a job description. Others begin with the opportunity to make a difference in someone's life. At Globe Life AO, we're looking for motivated individuals who enjoy connecting with people, explaining important information, and helping families understand financial-protection options. We're expanding our virtual team and inviting qualified applicants to explore a career as a Remote Family Benefits Associate. You'll work with prospective and existing clients through scheduled Zoom and phone appointments, helping them learn about available life, accident, and supplemental health insurance coverage. Your responsibilities will include listening to client needs, explaining benefit options, answering questions, recommending appropriate insurance solutions once licensed, assisting with enrollment, and providing continued support. This opportunity combines customer service, relationship building, benefits education, and consultative insurance sales. If you're new to insurance, that's okay. We provide training, licensing guidance, mentorship, and professional-development resources. No previous insurance experience is required to apply.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have access to a reliable desktop or laptop computer.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Meet applicable licensing and background requirements.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

Build Meaningful Client Relationships: Contact company-provided prospective clients, schedule Zoom and phone appointments, introduce available benefit-review services, listen carefully to client questions and concerns, identify individual and family protection priorities, explain the consultation and enrollment process, maintain professional communication and follow-up, organize appointments and client information, develop positive, long-term relationships.
Educate Clients About Insurance Benefits: Explain life insurance and supplemental benefit products, conduct needs-based benefit consultations, review relevant policy features and coverage options, answer questions about eligibility and enrollment, recommend suitable solutions based on client needs, help clients compare appropriate available options, guide eligible individuals through electronic applications, assist with required documentation, follow applicable state insurance regulations and company procedures.
Provide Continued Customer Care: Provide appropriate follow-up after enrollment, respond to client questions, assist with applicable policy reviews, help clients navigate beneficiary and policy-service requests, direct clients to appropriate claims-support resources, maintain accurate digital records, provide consistent, dependable communication.
Participate in Training and Professional Development: Complete virtual onboarding, attend product-education sessions, learn digital presentation and enrollment systems, strengthen communication and customer-service skills, participate in coaching and mentorship, develop consultative sales techniques, learn effective time-management practices, explore additional leadership-development opportunities.