Remote Benefits Service Associate

AIL•Lincoln, NE

22h•Remote

About The Position

AO Globe Life is seeking motivated, dependable, and service-oriented individuals to join our growing virtual team as Remote Benefits Service Associates. In this role, you'll connect with prospective and existing clients through scheduled Zoom and phone consultations, explain available life, accident, and supplemental health insurance benefits, answer questions, assist with enrollment once licensed, and provide continued client support. This position combines customer service, benefits education, client relationship management, and consultative insurance sales. Whether you're starting your career, changing industries, or exploring a new professional direction, we provide training, licensing guidance, mentorship, and ongoing professional development. No previous insurance experience is required to apply. This is a client-facing insurance sales and service role—not an hourly administrative or inbound-only customer-service position.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

Contact prospective and existing clients through company-provided opportunities.
Schedule and conduct virtual Zoom and phone appointments.
Establish trust through respectful, professional communication.
Ask questions to understand individual and family protection needs.
Listen carefully to client concerns and priorities.
Answer questions clearly and accurately.
Maintain consistent client communication and follow-up.
Manage appointments and digital client records.
Build long-term relationships through dependable service.
Explain available life, accident, and supplemental health insurance products.
Review relevant coverage options and policy features.
Conduct needs-based benefit consultations.
Identify appropriate solutions based on client needs.
Provide suitable recommendations within licensing and company requirements.
Answer questions about coverage and enrollment.
Assist eligible clients with electronic applications.
Review required documentation for completeness.
Follow applicable state insurance regulations and company procedures.
Provide professional follow-up after enrollment.
Explain applicable next steps.
Responding to policy-related questions.
Assisting with applicable policy reviews.
Helping clients navigate beneficiary information and policy-service requests.
Directing clients to appropriate claims-support resources when needed.
Complete virtual onboarding and product training.
Attend applicable coaching sessions and team meetings.
Strengthen communication and presentation skills.
Learn digital enrollment and client-management systems.
Develop consultative sales and relationship-building skills.
Work toward individual performance and professional-development goals.
Connect → Listen → Understand Needs → Educate → Recommend → Enroll → Support