Remote Customer Service Team Leader | Work From Home | Client Services

AIL•Sand Springs, OK

12h•$95,000 - $115,000•Remote

About The Position

Globe Life AO is seeking motivated customer service professionals, team leaders, supervisors, managers, and aspiring leaders to join our growing virtual organization as Remote Customer Service Team Leaders. This opportunity combines customer service, client relationship management, team development, coaching, and leadership in a 100% remote environment. You'll work directly with individuals and families while developing and supporting representatives on your team. Whether you're an experienced manager or a strong customer-service professional ready to take the next step into leadership, you'll receive structured training, ongoing mentorship, and professional development designed to help you grow.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to participate in ongoing training and professional development
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous insurance experience is not required.
An experienced customer-service professional ready to move into leadership
A current team leader, supervisor, manager, trainer, or mentor
An effective communicator and active listener
Comfortable coaching, motivating, and developing others
Customer-focused and relationship-oriented
Self-motivated and personally accountable
Organized with strong time-management skills
Goal-oriented and performance-driven
Confident providing constructive feedback
Professional, dependable, and ethical
Comfortable working independently from home
Comfortable using Zoom and digital business tools
Coachable and committed to continuous development
Customer Service | Customer Success | Client Services | Team Leadership | Management | Operations | Account Management | Call Centers | Sales Leadership | Recruiting | Training & Development | Retail Management | Hospitality Management | Healthcare | Financial Services | Business Development | Military Leadership

Responsibilities

Recruit, onboard, train, and mentor developing representatives
Conduct virtual coaching and professional-development sessions
Establish performance expectations and individual goals
Monitor progress and identify coaching opportunities
Help representatives improve communication, client-service, and relationship-building skills
Encourage accountability, consistency, and professional growth
Recognize strong performance and leadership potential
Help develop future trainers, mentors, and team leaders
Foster a positive, collaborative, and performance-focused remote culture
Meet with clients through scheduled Zoom and phone appointments
Connect with individuals who have requested information about available benefits
Ask questions to understand individual and family needs
Explain available life, accident, and supplemental health insurance options
Answer questions clearly and professionally
Recommend appropriate benefit solutions
Guide eligible clients through applications and enrollment
Conduct policy reviews and assist with service needs
Maintain long-term relationships through professional follow-up
Maintain accurate digital records and documentation