Remote Client Services Representative | Customer Service & Benefits | Work From Home
About The Position
AO | Globe Life is seeking motivated, service-driven individuals to join their growing team as Remote Client Services Representatives. This is a 100% remote, full-time opportunity with flexible scheduling. The role involves working virtually with individuals and families to help them understand available life, accident, and supplemental health insurance benefits, while providing exceptional customer service throughout the enrollment process. The company emphasizes flexibility, meaningful work, professional development, and performance-based growth. No prior insurance experience is required, as comprehensive training, licensing guidance, mentorship, and ongoing support are provided. This position is commission-based with weekly pay and performance bonuses.
Requirements
- Be at least 18 years old
- Be physically located within the United States
- Be legally authorized to work in the United States
- Have a computer or laptop with webcam and microphone
- Have reliable high-speed internet
- Maintain a quiet, professional workspace
- Be comfortable meeting with clients virtually
- Be willing and able to obtain the required state Life & Health Insurance License
Nice To Haves
- Service-oriented and genuinely enjoy helping people
- An effective communicator and active listener
- Professional, dependable, and ethical
- Self-motivated and comfortable working independently
- Organized with strong time-management skills
- Accountable for your goals and results
- Comfortable learning new technology
- Coachable and open to feedback
- Interested in professional and leadership growth
- Experience in customer service, hospitality, healthcare, retail, education, administration, banking, call centers, client relations, military service, or sales is welcomed—but not required.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Listen to each client's needs, priorities, and questions
- Explain available life, accident, and supplemental health benefit options
- Help individuals and families understand their coverage choices
- Provide clear, professional guidance so clients can make informed decisions
- Guide clients through applications and enrollment
- Answer questions before, during, and after enrollment
- Assist existing clients with policy reviews and beneficiary updates
- Provide timely follow-up and ongoing client support
- Create a positive, professional experience during every interaction
- Develop trust through honesty, professionalism, and consistent communication
- Maintain long-term relationships with clients and their families
- Identify changing client needs during future benefit reviews
- Provide continued service throughout the client relationship
- Maintain accurate digital client records and documentation
- Manage appointments and follow-up activities
- Use Zoom and online systems to communicate with clients
- Follow company procedures and applicable state insurance requirements
Benefits
- 100% Remote Work
- Qualified Leads Provided – No Cold Calling
- Weekly Commission Pay + Performance Bonuses
- Flexible Scheduling
- Comprehensive Training & Mentorship
- Leadership & Career Advancement Opportunities
- No daily commute
- Virtual client appointments
- Remote training and mentorship
- Modern digital systems and resources
- Spend your time helping clients rather than searching for prospects
- Weekly commission payments
- Performance-based bonuses
- Renewal and residual income opportunities
- Leadership incentives for qualifying representatives
- Additional performance recognition
- Structured virtual onboarding
- State insurance licensing guidance
- Benefits and product education
- Customer-service training
- Enrollment and client-support training
- One-on-one mentorship
- Weekly coaching and workshops
- Leadership development opportunities
- Medical insurance reimbursement program
- Company-supported life insurance
- Professional conferences and training events
- Performance recognition and bonuses
- Incentive travel opportunities
- Long-term career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
