REMOTE Specialist | Customer Service | Work From Home
About The Position
AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Insurance Specialists. This position combines customer service, benefits education, relationship management, and consultative sales in a fully remote environment. We provide training, mentorship, professional development, and licensing guidance. No previous insurance experience is required. You will work with veterans, labor union members, credit union members, associations, and working families, helping clients understand available life, accident, and supplemental insurance benefits and make informed coverage decisions.
Requirements
- Be 18 years of age or older
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable conducting virtual client appointments
- Be willing to complete required training
- Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
Nice To Haves
- Experience in Customer Service
- Experience in Insurance
- Experience in Sales
- Experience in Client Services
- Experience in Retail
- Experience in Hospitality
- Experience in Healthcare
- Experience in Banking
- Experience in Financial Services
- Experience in Education
- Experience in Military
- Experience in Administration
- Experience in Call Centers
- Experience in Business Development
Responsibilities
- Meet virtually with clients through Zoom and phone appointments
- Connect with individuals and families interested in learning about available benefits
- Identify each client's needs, priorities, and financial protection goals
- Explain life, accident, and supplemental health insurance options clearly
- Answer questions regarding coverage, benefits, and policy features
- Provide needs-based coverage recommendations
- Guide clients through applications and enrollment
- Assist with required documentation
- Build long-term relationships through professionalism and exceptional service
- Conduct policy reviews when appropriate
- Assist with beneficiary updates and policy service requests
- Provide ongoing customer support after enrollment
- Help clients navigate the claims process when needed
- Maintain accurate digital records and follow-up communication
- Follow applicable company procedures and state insurance requirements
- Complete structured virtual onboarding
- Participate in weekly training and coaching
- Receive ongoing mentorship from experienced leaders
- Develop communication, presentation, and relationship-management skills
- Strengthen product and industry knowledge
- Participate in leadership development opportunities
Benefits
- Health insurance reimbursement program
- Company-supported life insurance
- Renewal and residual income opportunities
- OPEIU Local 277 representation, where applicable
- Leadership development programs
- Professional conferences and events
- Virtual technology and business resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
