Work From Home Customer Service
About The Position
AO is seeking motivated, service-oriented professionals to join our growing team as a Remote Customer Service Representative – Benefits Advisor. In this role, you'll work directly with clients who have requested information regarding their benefits, helping them understand their options while delivering exceptional customer service and ongoing support through virtual appointments. Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, education, banking, call center operations, or sales, we provide the training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, professional development, and long-term career growth. Our fully remote work environment allows our representatives to build successful careers from home while receiving ongoing coaching, leadership development, and performance-based advancement opportunities.
Requirements
- Excellent communication and interpersonal skills
- Strong customer service mindset
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Ability to work independently in a remote environment
- Adaptability and problem-solving skills
- Professionalism and integrity
- Desire for continuous personal and professional growth
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
Nice To Haves
- Customer Service
- Customer Support
- Client Relations
- Healthcare
- Retail
- Hospitality
- Sales
- Administrative Support
- Call Center Operations
Responsibilities
- Meet with clients virtually through Zoom and scheduled phone appointments
- Answer questions regarding available benefits and supplemental coverage
- Review existing policies and explain available solutions
- Assist clients with applications, enrollments, and benefit updates
- Provide ongoing customer service and follow-up support
- Maintain accurate client records and documentation
- Help clients understand their available financial protection options
- Build long-term relationships through professionalism, trust, and exceptional service
- Participate in virtual training and mentorship programs
- Attend leadership development and coaching sessions
- Learn industry products, systems, and best practices
- Collaborate with a supportive remote team
- Continue developing communication, customer service, and leadership skills
Benefits
- Medical reimbursement program
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and incentive travel
- Industry-leading virtual technology and collaboration tools
- Weekly Pay & Performance Bonuses
- Performance-based incentives
- Leadership bonuses
- Recognition programs
- Comprehensive Training
- Structured onboarding
- Ongoing mentorship
- Weekly virtual coaching
- Leadership development opportunities
- Career Advancement
- Performance-based promotions
- Clear leadership pathways
- Promotion-from-within culture
- Long-term professional growth
- Flexible scheduling options
- No commuting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
