Customer Service (Work From Home)

Spade Recruiting • Compton, IL

1d • Remote

About The Position

We partner with labor unions, credit unions, and professional associations throughout North America to help their members and families understand the protection programs available to them. Our focus is simple: provide working families with clear information, dependable service, and professional guidance when making important decisions about their future. We’re continuing to grow our remote team and looking for motivated individuals who enjoy working with people, are eager to learn, and want an opportunity with flexibility and long-term growth potential.

Requirements

• Legally authorized to work in the United States or Canada
• High school diploma or equivalent
• Strong communication and listening skills
• Professional, reliable, and well-organized
• Comfortable using Zoom, email, online forms, and other basic digital tools
• Able to work independently and manage your schedule effectively
• Willing to learn and receptive to coaching

Nice To Haves

• Customer service, sales, or other people-focused experience is helpful, but not required

Responsibilities

• Meet with members through Zoom and phone appointments
• Review available programs and answer member questions
• Explain information clearly and professionally
• Assist with digital applications and required documentation
• Maintain accurate and organized records
• Follow up with members when additional assistance is needed
• Work alongside a supportive remote team
• Participate in ongoing training, coaching, and development
• Develop communication, organization, and leadership skills

Benefits

• 100% remote work
• Flexible scheduling
• Comprehensive training and ongoing mentorship
• Weekly performance-based compensation
• Bonus and incentive opportunities
• Opportunities for career and leadership advancement
• Access to dental, prescription, travel, life, and other benefit options
• Performance recognition and travel incentives
• Supportive team environment focused on professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED