Customer Service Rep (Work From Home)

Spade Recruiting • Newark, NJ

2d • Remote

About The Position

We work with labor organizations, credit unions, and professional associations throughout North America, helping connect their members and families with supplemental programs designed to provide long-term financial protection and added security. Our approach is centered on strong relationships, dependable service, and clear communication. We believe every member deserves to understand the options available to them and receive professional support when making important decisions for themselves and their families. As our organization continues to grow, we’re looking for motivated, dependable, and people-oriented professionals who enjoy working with others, are open to learning, and want to develop their careers in a remote, team-focused environment.

Requirements

• Must be authorized to work in the United States or Canada.
• High school diploma or equivalent required.
• Comfortable communicating through Zoom, phone, email, and other digital platforms.
• Strong verbal communication and active-listening skills.
• Organized and capable of managing responsibilities in a remote environment.
• Reliable, motivated, and comfortable working independently.

Nice To Haves

• Experience in customer service, sales, hospitality, or other client-facing positions is helpful but not required.
• Comfortable meeting and communicating with new people.
• Able to build rapport and establish trust quickly.
• Professional, patient, and attentive to details.
• Motivated by goals and personal development.
• Coachable and willing to learn new skills.
• Dependable and accountable for their results.
• Positive contributors who enjoy being part of a collaborative team.

Responsibilities

• Meet with members through virtual appointments and phone conversations.
• Learn about each member’s individual needs, priorities, and concerns.
• Present available options in a simple, clear, and easy-to-understand way.
• Answer questions and help members make informed decisions based on their circumstances.
• Maintain accurate electronic records, notes, and follow-up information.
• Work alongside team members and leadership to achieve individual and team objectives.
• Participate in ongoing training, coaching, and mentorship designed to strengthen communication and leadership skills.
• Identify opportunities to improve processes and create a better overall experience for members.

Benefits

• Comprehensive training and ongoing mentorship to help you develop from day one.
• A fully remote work environment with greater flexibility and independence.
• Access to a benefits package that may include dental, prescription, travel, and life coverage.
• Performance incentives, bonuses, and recognition opportunities.
• Company-sponsored travel and incentive opportunities for qualifying performers.
• Structured opportunities for career advancement and leadership development.
• A supportive environment focused on growth, accountability, and recognizing achievement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED