Remote Client Support Specialist (Legal Services)
About The Position
Alert Communications is hiring a full-time Remote Client Support Specialist to serve as a primary point of contact for people reaching out to partner law firms. The role involves providing compassionate customer service to callers who may be facing stressful or life-changing situations, assessing their needs, and guiding prospective clients through a professional intake and onboarding process. The specialist handles inbound calls, live chats, and web inquiries; conducts structured legal intake interviews; records case details and client information in multiple databases; and helps prospective clients complete initial intake documentation, agreements, and next steps. The role requires confident communication, accurate data entry, multitasking across software and client platforms, and representing partner law firms professionally. This position is remote and limited to Arizona residents, excluding Flagstaff. Employees must have a dedicated, quiet, secure home office, qualifying high-speed Fiber or Cable internet, and specified computer and headset equipment. The schedule includes full-time shifts, at least one weekend day, and assigned holidays.
Requirements
- Must currently reside in Arizona, excluding Flagstaff; proof of residency is required upon hire.
- Ability to work full-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
- Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
- Excellent written and verbal communication skills and a warm, confident, compassionate phone demeanor.
- Strong computer literacy, typing speed, and ability to multitask across multiple software systems.
- Minimum typing speed of 35 WPM with high accuracy.
- Demonstrated productivity, attention to detail, and reliable attendance.
- A quiet, secure, private home office free from background noise and household distractions.
- High-speed Fiber or Cable internet meeting minimum speeds of 50 Mbps download and 10 Mbps upload.
- Ability to connect by Ethernet cable to the modem/router.
- Desktop PC or laptop with Windows 11 or higher and 1GB of storage space; Apple/Mac products, Chromebooks, and tablets are not supported.
- Dedicated wired USB headset with a microphone.
Nice To Haves
- Legal, medical, or insurance intake experience.
- Fluency in both Spanish and English.
Responsibilities
- Answer high-volume incoming calls, live chats, and web inquiries for nationwide law practices with empathy, patience, and professionalism.
- Conduct structured legal intake interviews, gather essential case facts, screen inquiries against firm-specific criteria, and assess caller needs.
- Document call details, record accurate legal notes, and enter client information across multiple databases.
- Help prospective legal clients complete initial intake documentation, agreements, and next steps to retain legal representation.
- Navigate multiple software applications, client platforms, and script databases while maintaining a professional and engaging presence.
- Represent partner law practices as a polished and reliable extension of their teams.
Benefits
- Employee Stock Ownership Plan (ESOP).
- Medical, dental, and vision coverage options.
- Paid time off.
- 401(k) retirement savings plan with company matching.
- Company-provided life insurance.
- Employee legal assistance programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
