Remote Client Support Specialist (Legal Services)
About The Position
Alert Communications is hiring a full-time, remote Client Support Specialist to support partner law firms. The role serves as a primary point of contact for people contacting law practices, including individuals who may be experiencing stressful or life-changing situations. The specialist provides compassionate customer service, evaluates prospective clients, and guides them through a professional onboarding process. The position handles inbound calls, live chats, and web inquiries; conducts structured legal intake interviews; records case information and notes across multiple databases; and helps prospective clients complete intake documentation and other steps to retain legal representation. Specialists use multiple software applications, client platforms, and script databases while representing partner law firms. Applicants must reside in Texas and have a compliant home-office setup. The position pays $16 per hour.
Requirements
- Must currently reside in Texas; proof of residency is required upon hire.
- Ability to work full-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
- Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
- Excellent written and verbal communication skills and a warm, confident, compassionate phone demeanor.
- Strong computer literacy, typing speed, and ability to multitask across multiple software systems.
- Minimum typing speed of 35 WPM with high accuracy.
- Proven high productivity, attention to detail, and exceptional attendance and reliability.
- A quiet, secure, private home-office workspace free from background noise and household distractions.
- High-speed fiber or cable internet meeting minimum speeds of 50 Mbps download and 10 Mbps upload; ability to connect to the interview by Ethernet cable plugged into the modem/router.
- Desktop PC or laptop with Windows 11 or higher and 1 GB of storage space; Apple/Mac products, Chromebooks, and tablets are not supported.
- Dedicated wired USB headset with a microphone.
Nice To Haves
- Legal, medical, or insurance intake experience is strongly preferred.
- Fluency in both Spanish and English is highly desired and considered a major plus.
Responsibilities
- Answer high-volume incoming calls, live chats, and web inquiries with empathy, patience, and professionalism.
- Conduct structured legal intake interviews, gather case facts, screen inquiries against firm-specific criteria, and assess caller needs.
- Document call details, record legal notes, and enter customer information accurately across multiple databases.
- Assist prospective legal clients with initial intake documentation, agreements, and next steps to retain legal representation.
- Navigate multiple software applications, client platforms, and script databases while maintaining a professional presence.
- Represent partner law firms as a polished and reliable extension of their businesses.
Benefits
- Employee stock ownership plan (ESOP).
- Medical insurance coverage options.
- Dental insurance coverage options.
- Vision insurance coverage options.
- Paid time off.
- 401(k) retirement savings plan with company matching.
- Company-provided life insurance.
- Employee legal assistance programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
