Remote Client Support Specialist (Legal Services)

Alert Communications•Houston, TX

4d•Remote

About The Position

Alert Communications is hiring a full-time remote Client Support Specialist to support partner law firms. The role serves as a primary point of contact for people contacting law practices, often in stressful or life-changing situations. The specialist provides compassionate customer service and guides prospective clients through an efficient, professional onboarding process. The position handles incoming calls, live chats, and web inquiries; conducts legal intake interviews; documents case information; and assists prospective clients with intake paperwork and next steps. The specialist also navigates multiple software applications and client platforms while representing partner law firms. Applicants must reside in Texas and have a quiet, secure home office with the specified internet connection and equipment. The schedule includes full-time shifts, at least one weekend day, and assigned holidays. Pay is $16 per hour.

Requirements

Must currently reside in Texas; proof of residency is required upon hire.
Ability to work full-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
Excellent written and verbal communication skills and a warm, confident, compassionate phone demeanor.
Strong computer literacy, typing speed, and ability to multitask across multiple software systems.
Minimum typing speed of 35 WPM with high accuracy.
Track record of high productivity, attention to detail, and reliable attendance.
A quiet, secure, private home office free from background noise and household distractions.
High-speed fiber or cable internet meeting minimum speeds of 50 Mbps download and 10 Mbps upload; ability to connect via Ethernet cable to the modem/router for the interview.
Desktop PC or laptop with Windows 11 or higher and 1 GB of storage space. Apple/Mac products, Chromebooks, and tablets are not supported.
Dedicated wired USB headset with a microphone.

Nice To Haves

Legal, medical, or insurance intake experience is strongly preferred.
Fluency in both Spanish and English is highly desired.

Responsibilities

Answer high-volume incoming calls, live chats, and web inquiries with empathy, patience, and professionalism.
Conduct structured legal intake interviews, gather case facts, screen inquiries against firm-specific criteria, and assess caller needs.
Document call details and legal notes accurately, and enter customer information across multiple databases.
Assist prospective legal clients with initial intake documentation, agreements, and next steps to retain legal representation.
Navigate multiple software applications, client platforms, and script databases while maintaining a professional presence.
Represent partner legal practices as a polished and reliable extension of their businesses.