Full-Time Remote Client Support Specialist (Legal Services) - AZ
About The Position
Alert Communications is hiring a full-time Remote Client Support Specialist to support partner law firms. The specialist serves as a primary point of contact for people contacting law firms, often in stressful or life-changing situations, and provides compassionate customer service while guiding prospective clients through the onboarding process. The role supports legal practices nationwide through inbound calls, live chats, web inquiries, legal intake, and client sign-ups. The position is remote but limited to Arizona residents, excluding Flagstaff. Before starting, candidates must have a compliant home office with a quiet, private workspace, qualifying high-speed fiber or cable internet, a supported Windows computer, and a dedicated wired USB headset. The role pays $16 per hour and requires full-time shifts that include at least one weekend day and assigned holidays.
Requirements
- Must currently reside in Arizona, excluding Flagstaff; proof of residency is required upon hire.
- Ability to work full-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
- Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
- Excellent written and verbal communication skills and a warm, confident, compassionate phone manner.
- Strong computer literacy, typing speed, and ability to multitask across multiple software systems.
- Typing speed of at least 35 WPM with high accuracy.
- Demonstrated productivity, attention to detail, attendance, and reliability.
- A quiet, secure, private home office free from background noise and household distractions.
- High-speed fiber or cable internet meeting minimum speeds of 50 Mbps download and 10 Mbps upload; the ability to connect by Ethernet for the interview is also required.
- Desktop PC or laptop running Windows 11 or higher with 1 GB of storage space; Apple/Mac products, Chromebooks, and tablets are not supported.
- Dedicated wired USB headset with a microphone.
Nice To Haves
- Legal, medical, or insurance intake experience is strongly preferred.
- Fluency in both Spanish and English is highly desired.
Responsibilities
- Answer high-volume incoming calls, live chats, and web inquiries on behalf of law practices with empathy, patience, and professionalism.
- Conduct structured legal intake interviews, gather case facts, screen inquiries against firm-specific criteria, and assess caller needs.
- Document call details, record legal notes, and enter customer information accurately across multiple databases.
- Help prospective legal clients complete initial intake documentation and agreements and understand the next steps to retain legal representation.
- Navigate multiple software applications, client platforms, and script databases while maintaining a professional and engaging presence.
- Represent partner legal practices as a polished and reliable extension of their businesses.
Benefits
- Employee stock ownership plan (ESOP).
- Medical, dental, and vision coverage options.
- Paid time off.
- 401(k) retirement savings plan with company matching.
- Company-provided life insurance.
- Employee legal assistance programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
