Full-Time Remote Client Support Specialist (Legal Services) - TX (Houston)

Alert Communications•Houston, TX

13h•Remote

About The Position

Alert Communications is hiring a full-time, remote Client Support Specialist to support partner law firms. The specialist is a primary point of contact for people contacting law firms, often during stressful or life-changing situations. The role provides compassionate customer service and guides prospective clients through a professional onboarding process, including legal intake and initial sign-up steps. Applicants must reside in Texas and provide proof of residency upon hire. The role requires full-time shifts that include at least one weekend day and assigned holidays. This is a work-from-home position requiring a dedicated, quiet, secure, private home office. Candidates must have fiber or cable internet meeting the stated minimum speeds, the ability to connect by Ethernet for the interview, a Windows 11-or-higher desktop PC or laptop with 1 GB of storage space, and a dedicated wired USB headset with a microphone. The posting specifies that Apple/Mac products, Chromebooks, and tablets are not supported.

Requirements

Must currently reside in Texas and provide proof of residency upon hire.
Ability to work full-time shifts, including at least one Saturday or Sunday and assigned holidays.
Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
Excellent written and verbal communication skills and a warm, confident, compassionate phone demeanor.
Strong computer literacy, typing speed, and ability to multitask across multiple software systems.
Minimum typing speed of 35 WPM with high accuracy.
Proven high productivity, attention to detail, and exceptional attendance and reliability.
A dedicated, quiet, secure, private home office free of background noise and household distractions.
Fiber or cable internet with at least 50 Mbps download and 10 Mbps upload; ability to connect by Ethernet for the interview.
Desktop PC or laptop with Windows 11 or higher and 1 GB of storage space; Apple/Mac products, Chromebooks, and tablets are not supported.
Dedicated wired USB headset with a microphone.

Nice To Haves

Legal, medical, or insurance intake experience is strongly preferred.
Fluency in both Spanish and English is highly desired.

Responsibilities

Answer high-volume inbound calls, live chats, and web inquiries on behalf of law practices with empathy and professionalism.
Conduct structured legal intake interviews, gather case facts, screen inquiries against firm-specific criteria, and assess caller needs.
Document call details, record legal notes, and enter customer information accurately across multiple databases.
Help prospective legal clients complete initial intake documentation, agreements, and next steps to retain legal representation.
Navigate multiple software applications, client platforms, and script databases while maintaining a professional presence.
Represent partner legal practices as a polished and reliable extension of their businesses.