Part-Time Remote Intake Specialist (Legal Services) - TX (Houston)

Alert Communications • Houston, TX

12h • Remote

About The Position

Alert Communications is seeking empathetic, detail-oriented, and dependable professionals to join its team as part-time remote Intake Specialists. The role is the initial point of contact for people reaching out to partner law firms, often during stressful or life-changing moments. Specialists conduct structured, empathetic intake interviews, evaluate and qualify potential client inquiries, capture accurate case details, and support a smooth onboarding experience from the first call.

The position is remote and limited to people currently residing in Texas. Candidates must have a private, quiet, secure workspace and meet the specified internet, computer, and headset requirements. Part-time shifts include at least one weekend day and assigned holidays.

Requirements

• Currently reside in Texas.
• Be able to work part-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
• Have prior experience in customer service, call centers, client onboarding, sales, or hospitality.
• Have strong computer literacy and the ability to switch between software applications quickly.
• Type at least 35 words per minute.
• Demonstrate active listening, high emotional intelligence, attention to detail, problem-solving ability, and reliability.
• Have a quiet, fully private, secure workspace free from background noise and distractions during working hours.
• Have a high-speed fiber or cable internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up are prohibited.
• Connect directly to the modem or router via Ethernet cable.
• Use a desktop PC or laptop running Windows 11 or higher with 1 GB of storage space; Apple/Mac products, Chromebooks, and tablets are not compatible.
• Use a dedicated wired USB headset with a microphone.

Nice To Haves

• Experience in legal, insurance, or medical intake industries.
• Fluency in both Spanish and English.

Responsibilities

• Answer incoming calls, live chats, and web inquiries on behalf of partner law firms with professionalism and empathy.
• Conduct structured legal intake interviews to gather case details, screen leads against firm-specific criteria, and assess client needs.
• Log call notes, complete digital intake questionnaires, and record details accurately across multiple software platforms.
• Navigate multiple computer systems, software applications, and script databases while maintaining an engaging call presence.
• Represent partner law firms professionally as an extension of their teams.

Benefits

• Comprehensive remote onboarding and structured paid training.
• Supportive team culture that values work-life balance and internal growth opportunities.
• Opportunity to assist people in need during crucial legal situations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed