Part-Time Remote Intake Specialist (Legal Services) - TX (El Paso)

Alert Communications • El Paso, TX

11h • Remote

About The Position

Alert Communications is hiring a part-time Remote Intake Specialist to support legal practices nationwide. The specialist serves as an initial point of contact for people reaching out to partner law firms, often during stressful or life-changing circumstances. The role involves empathetic intake interviews, evaluating and qualifying potential client inquiries, accurately capturing case details, and facilitating client onboarding.

The position is remote and limited to Texas residents. Part-time shifts are available, with the schedule requiring at least one weekend day and assigned holidays. Candidates must have a quiet, private, secure workspace; a high-speed fiber or cable internet connection meeting minimum speeds of 50 Mbps download and 10 Mbps upload, connected directly by Ethernet; and a Windows 11-or-higher desktop or laptop with at least 1 GB of storage. A dedicated wired USB headset with a microphone is also required. Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are not accepted; Apple/Mac products and Chromebooks are incompatible.

Alert Communications has provided legal intake and communication solutions for over 40 years and supports more than 3,000 law firms and legal service providers. The company operates 24/7/365 and combines technology with empathetic human interaction.

Requirements

• Must currently reside in Texas.
• Able to work part-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
• Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
• Strong computer literacy and ability to switch between software applications quickly.
• Minimum typing speed of 35 WPM.
• Active listening, high emotional intelligence, attention to detail, problem-solving ability, and reliability.
• Must have a quiet, fully private, secure workspace free of background noise and distractions during work hours.
• Must have a high-speed fiber or cable internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload; internet connection must be directly wired by Ethernet to the modem or router. Wi-Fi, cellular hotspots, DSL, satellite, and dial-up are prohibited.
• Must have a Windows 11-or-higher desktop PC or laptop with 1 GB of storage space; Apple/Mac products and Chromebooks are not compatible.
• Must have a dedicated wired USB headset with a microphone.

Nice To Haves

• Experience in legal, insurance, or medical intake industries.
• Fluency in both Spanish and English.

Responsibilities

• Answer incoming calls, live chats, and web inquiries on behalf of partner law firms professionally and empathetically.
• Conduct structured legal intake interviews, gather key case details, screen leads against firm-specific criteria, and assess client needs.
• Log call notes, complete digital intake questionnaires, and record details across multiple software platforms accurately and quickly.
• Navigate multiple computer systems, software applications, and script databases while maintaining an engaging call presence.
• Represent partner law firms as a professional and polished extension of their teams.

Benefits

• Comprehensive remote onboarding and structured paid training.
• Supportive team culture that values work-life balance and internal growth opportunities.
• Opportunity to assist people in need during crucial legal situations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed