Full-Time Remote Client Support Specialist (Legal Services) - TX (El Paso)
About The Position
Alert Communications is hiring a full-time remote Client Support Specialist to serve as a primary point of contact for people reaching out to partner law firms. The role supports individuals who may be experiencing stressful or life-changing situations, providing compassionate customer service and guiding prospective clients through a professional onboarding process. The position is remote for Texas residents only and pays $16 per hour. The specialist handles inbound calls, live chats, and web inquiries; conducts structured legal intake interviews; records case information and notes across multiple databases; and helps prospective clients complete initial intake documents and agreements. The role also requires navigating multiple software applications and scripts while representing partner law practices professionally. Candidates must have a dedicated, quiet, secure home office and meet the stated computer, headset, and internet requirements. Full-time shifts include at least one weekend day and assigned holidays.
Requirements
- Must currently reside in Texas; proof of residency is required upon hire.
- Ability to work full-time shifts that include at least one weekend day (Saturday or Sunday) and assigned holidays.
- Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
- Excellent written and verbal communication skills and a warm, confident, compassionate phone demeanor.
- Strong computer literacy, typing speed, and ability to multitask across software systems.
- Typing speed of at least 35 WPM with high accuracy.
- Demonstrated productivity, attention to detail, and exceptional attendance and reliability.
- Dedicated, quiet, secure private home office free from background noise and household distractions.
- Fiber or cable internet meeting minimum speeds of 50 Mbps download and 10 Mbps upload; ability to connect the interview by Ethernet cable to the modem/router.
- Desktop PC or laptop with Windows 11 or higher and 1 GB of storage space; Apple/Mac products, Chromebooks, and tablets are not supported.
- Dedicated wired USB headset with a microphone.
Nice To Haves
- Legal, medical, or insurance intake experience.
- Fluency in both Spanish and English.
Responsibilities
- Answer high-volume incoming calls, live chats, and web inquiries for law practices with empathy, patience, and professionalism.
- Conduct structured legal intake interviews, gather case facts, screen inquiries against firm-specific criteria, and assess caller needs.
- Document call details, record accurate legal notes, and enter customer information across multiple databases.
- Assist prospective legal clients with initial intake documentation, agreements, and next steps to retain legal representation.
- Navigate multiple software applications, client platforms, and script databases while maintaining a professional presence.
- Represent partner legal practices as a polished and reliable extension of their teams.
Benefits
- Employee Stock Ownership Plan (ESOP)
- Medical coverage options
- Dental coverage options
- Vision coverage options
- Paid time off
- 401(k) retirement savings plan with company matching
- Company-provided life insurance
- Employee legal assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
