VIRTUAL Client Relations Specialist
About The Position
AO is seeking motivated, people-focused professionals to join our fully remote team as Remote Client Solutions Specialists. In this role, you'll help clients understand their available benefit options while building lasting relationships and developing valuable communication and leadership skills. Whether you're beginning a new career or looking for your next professional opportunity, you'll receive the training, mentorship, and support needed to succeed—all from the comfort of your home. As a Remote Client Solutions Specialist, you'll connect with both current and prospective clients through virtual appointments, providing exceptional service, answering questions, and helping families make informed decisions about their benefit options. This position combines relationship-building, customer service, and professional growth within a collaborative remote environment.
Requirements
- Strong communication and active listening skills
- Excellent problem-solving and relationship-building abilities
- Positive attitude and professional demeanor
- Adaptability and willingness to learn in a virtual environment
- Self-motivation and strong personal accountability
- Ability to work independently while contributing to a collaborative team
- Goal-oriented mindset with a commitment to continuous improvement
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Have access to a computer or laptop
- Maintain a reliable high-speed internet connection
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
Nice To Haves
- Previous experience in customer service, sales, retail, hospitality, healthcare, or client relations is beneficial but not required.
Responsibilities
- Meet with clients virtually using Zoom and other online communication platforms
- Build strong client relationships through exceptional service and ongoing support
- Explain available benefit options in a clear, professional manner
- Help clients navigate the enrollment process and complete required documentation
- Respond to questions with professionalism, accuracy, and empathy
- Maintain accurate client records and follow-up communications
- Collaborate with teammates while working independently in a remote environment
- Participate in ongoing training, coaching, and professional development
Benefits
- Company-provided life insurance
- Medical reimbursement program
- Leadership development opportunities
- Industry-leading virtual technology and tools
- Performance-based recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
