Client Relations Specialist

Surface Experts - Northwest Arkansas • Springdale, AR

2d • $50,000 - $75,000 • Hybrid

About The Position

This is a field-based, relationship-building role with a product that’s genuinely easy to believe in. You’ll drive a planned route across Northwest Arkansas and surrounding area every day, introducing our repair service and building relationships with the property and facility managers. Once they see what we can do, they tend to be repeat customers. No sales background required — you’ll be given a proven script and real coaching from day one.

Start your morning at home: plan your route, review your target accounts, prep follow-up notes from the day before.
Drive your planned route — typically 12–18 stops across your territory.
Visit apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with the people who make repair decisions.
Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers. Obtain walkthroughs on site, assess damages and book repairs.
Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts.
Log every visit, note, and follow-up in our software before your day ends.
Attend a weekly team meeting to review numbers, share wins, and get coaching.

Requirements

• Valid driver’s license, clean driving record, and reliable personal vehicle.
• Must be based in NW Arkansas.
• Comfortable learning new software — CRM and routing tools provided and trained.
• Strong written and verbal communication skills.

Nice To Haves

• Bilingual English/Spanish a plus.
• Backgrounds in retail, customer service, hospitality, property management, or real estate.
• Experience in a people-facing role where consistent showing up and clear communication were key.

Responsibilities

• Introduce repair service and build relationships with property and facility managers.
• Drive a planned route across Northwest Arkansas and surrounding areas.
• Deliver a proven introduction and ask questions to understand customer needs.
• Obtain walkthroughs on site, assess damages, and book repairs.
• Follow up with contacts and maintain customer pipeline.
• Log every visit, note, and follow-up in the software.
• Attend weekly team meetings to review numbers, share wins, and get coaching.

Benefits

• Bonus based on performance
• Company car
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive Pay — $50,000–$75,000 OTE (base salary + commission + bonuses). Your base is guaranteed — commission grows as your accounts do and set metrics are achieved.
• Time Off — Paid holidays and paid time off.
• Work-Life Balance — Full-time, standard business hours — no nights, no weekends. Most of your time is spent in the field; light admin can be done from home or wherever works for you.
• Training & Support — Structured onboarding, national sales training at Surface Experts HQ, weekly 1:1 coaching, and access to a dedicated support center for admin assistance.
• Other — Company car and phone stipend provided.
• Autonomy — Manage your own daily schedule and route within your territory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed