Client Relations Specialist

New Energy Equity • Annapolis, MD

6d • $55,000 - $65,000

About The Position

As a Client Relations Specialist, you will serve as the dedicated front-line ambassador and primary point of contact for our most valued, high-profile clients. In this dynamic role, you will bridge the gap between client needs and internal O&M operations, managing inquiries, leveraging state-of-the-art solar monitoring software, preparing proposals, and ensuring top-tier data integrity across our platforms.

Requirements

• Bachelor’s degree in a related field highly preferred.
• 2 years minimum experience in a publicly facing professional position with direct client interaction.
• Proficiency or knowledge of Salesforce is strongly preferred.
• Assertive enough to give direction and humble enough to take direction.
• Excellent written/verbal communication skills and ability to professionally interface with host customers, clients, and landowners.
• Attention to detail and the ability to manage multiple projects, schedules, and deadlines simultaneously.
• Proficiency in Microsoft Excel, Word, Adobe, and Outlook.
• Proven ability to learn new software programs.
• Ability to stay calm and pragmatic while interacting with clients, even when they may be acting differently.
• Authorized to work for any employer in the U.S.

Nice To Haves

• Solar experience preferred.

Responsibilities

• Serve as the dedicated front-line ambassador and primary point of contact for high-profile clients.
• Manage client inquiries and requests, routing them to the appropriate internal personnel when necessary.
• Utilize and master Drive O&M work order management software, including accessing information, uploading/downloading reports, and generating reports.
• Become proficient in AlsoEnergy solar monitoring software to glean basic information.
• Research and create proposals for clients.
• Interpret contracts and other legal documents with a high degree of accuracy.
• Examine and interpret client questions regarding invoicing and billing.
• Review recently onboarded site information for familiarity and accuracy.
• Ensure the integrity of system data across FSM and file systems.
• Use FSM to run reports as requested by management.
• Perform additional responsibilities as requested.

Benefits

• Retirement Benefits
• Medical, Dental & Vision
• Health Savings Account
• Flexible Spending Account
• Life Insurance and Disability
• Tuition Reimbursement
• Voluntary Benefits
• Paid Absences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level