Client Relations Specialist

New Energy Equity•Annapolis, MD

About The Position

As a Client Relations Specialist, you will serve as the dedicated front-line ambassador and primary point of contact for our most valued, high-profile clients. In this dynamic role, you will bridge the gap between client needs and internal O&M operations, managing inquiries, leveraging state-of-the-art solar monitoring software, preparing proposals, and ensuring top-tier data integrity across our platforms.

Requirements

2 year minimum experience in a publicly facing professional position that includes direct interaction with clients.
Assertive enough to give direction and humble enough to take direction.
Excellent written/verbal communication skills and ability to professionally interface with host customers, clients and landowners.
Attention to detail and the ability to manage multiple projects, schedules, and deadlines simultaneously.
Proficiency in Microsoft Excel, Word, Adobe and Outlook and proven ability to learn new software programs.
The ability to stay calm and pragmatic while interacting with clients even when they may be acting differently.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

Nice To Haves

Bachelor’s degree in related field highly preferred.
Solar experience preferred.
Proficiency or knowledge of Salesforce is strongly preferred.

Responsibilities

Serve as the dedicated front-line ambassador and primary point of contact for high-profile clients.
Manage client inquiries and bridge the gap between client needs and internal O&M operations.
Leverage state-of-the-art solar monitoring software.
Prepare proposals for clients.
Ensure top-tier data integrity across platforms.
Assist and fulfill requests from clients whenever able.
Route requests to the proper person within ESS when not able to fulfill requests personally.
Learn and master Drive O&M work order management software, including accessing information from work orders, uploading and downloading reports, and generating reports.
Become proficient and glean basic information from AlsoEnergy solar monitoring software.
Research and create proposals for clients.
Read and interpret contracts and other legal documents with a high degree of accuracy.
Examine and interpret client questions regarding invoicing and billing.
Review recently onboarded site information for familiarity and accuracy.
Ensure integrity of system data across FSM and file system.
Use FSM to run reports as requested by management.
Perform additional responsibilities as requested.