Fully Remote Customer Service Representative | Remote Client Representative | Work From Home

Globe Life AIL - Lisa Russel•Warner Robins, GA

1d•Remote

About The Position

This is a fully remote customer service career opportunity where individuals can help people, build meaningful relationships, and create opportunities for professional and financial growth. The organization has served working families since 1951 by providing life, accident, and supplemental health insurance benefits. The role involves meeting with clients virtually, answering questions, explaining benefits, assisting with enrollment, and providing ongoing support from home. No previous insurance experience is required, as comprehensive training, licensing guidance, mentorship, and ongoing support are provided. This is a performance-based, commission opportunity, not an hourly or salaried position, with individual earnings varying based on production and performance.

Requirements

Strong communication and active-listening skills
Customer-focused and service-oriented mindset
Positive, professional attitude
Strong work ethic and personal accountability
Excellent organization and time-management skills
Ability to work independently in a remote environment
Basic computer proficiency
Comfort using Zoom, email, and web-based technology
Willingness to learn and accept coaching
Desire to grow personally and professionally
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have a computer or laptop with webcam and microphone
Maintain reliable high-speed internet
Have a quiet, professional workspace
Be willing and able to obtain the required state Life & Health Insurance License

Nice To Haves

Experience in customer service, client relations, call centers, retail, hospitality, healthcare, education, banking, administration, military service, or sales is helpful—but not required.

Responsibilities

Conduct Virtual Client Consultations: Meet with clients through scheduled Zoom and phone appointments to understand their needs and provide professional guidance regarding available benefit options.
Deliver Exceptional Customer Service: Answer questions regarding benefits and coverage, explain policy features in clear, easy-to-understand terms, assist clients throughout the application and enrollment process, provide ongoing policy and account support, and assist with beneficiary updates, policy changes, and claims-related questions.
Build Long-Term Client Relationships: Develop trusted relationships through consistent communication and outstanding service. Conduct periodic reviews to help clients address changing family circumstances and coverage needs.
Maintain Client Records & Compliance: Maintain accurate digital documentation while following company procedures, state requirements, and applicable industry regulations.
Continue Learning & Growing: Participate in ongoing virtual training, coaching, mentorship, and leadership development designed to strengthen customer service, communication, and professional skills.