Remote Banking Specialist I

Tompkins Community Bank•City of Ithaca, NY

6d•Remote

About The Position

The Remote Banking Specialist I performs operational and specialized processing activities within the Remote Banking Department in a multi-bank environment. The position accurately processes remittance payments, supports Lockbox services, resolves customer inquiries, meets established deadlines, and contributes to efficient workflows and customer satisfaction. The role focuses on processing remittance payments and customer deposits according to customer requirements and company policies, managing workflows to meet deadlines, responding to customer inquiries, supporting teammates, and helping troubleshoot operational issues. The specialist also tracks processing volumes for billing and reporting, maintains departmental processing supplies, and performs responsibilities in accordance with applicable laws, regulations, internal controls, and company procedures.

Requirements

High school diploma or GED.
Minimum of one year of banking or related experience.
Strong mathematical and basic accounting skills.
Proficiency with a 10-key calculator and keyboarding.
Strong interpersonal, verbal, and written communication skills.
Demonstrated organizational, multitasking, and problem-solving abilities.
Ability to meet deadlines in a production-driven environment.
Proficiency with computer systems and ability to learn new applications.
Ability to track and document processing volumes accurately.

Nice To Haves

Some college coursework preferred.

Responsibilities

Process remittance payments according to customer requirements and company policies.
Balance payment types and checks.
Prepare customer deposits and work for remittance processing equipment.
Enter payments into remittance processing systems and software.
Forward completed work to customers.
Prioritize and manage workflows to meet customer and bank deadlines.
Maintain efficient workflow processes in a production-driven environment.
Track and document processing volumes accurately for billing and reporting purposes.
Research and resolve customer inquiries related to remittance processing and remote banking in a timely manner.
Provide support to teammates and internal and external customers as needed.
Assist with training team members when needed.
Assist with troubleshooting, diagnostics, and issue resolution to prevent operational disruptions.
Review Remote Banking systems and contribute to solution recommendations that enhance customer satisfaction.
Maintain an adequate inventory of departmental processing supplies.
Comply with applicable laws, regulations, and company policies and procedures.
Support risk management practices and adhere to internal controls and regulatory requirements.
Perform additional duties as assigned.