Commercial Banking Support Specialist I
About The Position
Reliance Bank is seeking a detail-oriented, service-focused Commercial Banking Support Specialist I for its Corporate Office team in Altoona, Pennsylvania. This full-time position supports commercial lending activities by helping ensure commercial loans are processed, documented, and closed accurately and efficiently. The specialist works with Commercial Bankers, Credit Administration, attorneys, title companies, customers, and other business partners throughout the lending process, from application through closing and funding. The role also supports portfolio administration, operational reporting, workflow management, and process improvements. It provides an opportunity to develop a career in banking, lending operations, and relationship-driven financial services. The position is primarily office-based, with regular computer use and document review, frequent interaction with internal and external partners, and occasional travel to outside locations for closing-related activities. Occasional lifting or movement of files, records, and materials weighing up to 20 pounds is required.
Requirements
- High school diploma or equivalent.
- Two or more years of banking, lending, loan operations, or related financial services experience.
- Strong organizational skills and attention to detail.
- Excellent communication skills and the ability to partner effectively with diverse internal and external groups.
- Strong customer-service mentality and a desire to help and support others.
- Ability to manage multiple priorities efficiently and meet deadlines.
- Proficiency with Microsoft Office and the ability to learn banking systems and software.
- Valid U.S. Driver's License.
Nice To Haves
- Associate’s degree in Business, Finance, Accounting, or a related field.
- Experience in commercial or consumer lending.
- Familiarity with loan documentation, collateral files, and lending processes.
- Knowledge of commercial banking products and services.
Responsibilities
- Gather, review, and organize commercial loan documentation.
- Help coordinate commercial loan closings and move transactions efficiently from application through funding.
- Serve as a resource for Commercial Bankers, customers, attorneys, and business partners throughout the lending process.
- Maintain accurate loan files, records, and documentation to support quality, compliance, and customer service standards.
- Assist with portfolio administration, financial information tracking, and ongoing loan documentation requirements.
- Support operational reporting, workflow management, and special projects that enhance team performance and customer experience.
- Identify opportunities to improve processes, strengthen efficiency, and support exceptional service for customers and internal partners.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement plan with employer match.
- Generous Paid Time Off (PTO).
- 11 paid holidays annually.
- Life and disability insurance.
- Employee Assistance Program (EAP).
- Wellness initiatives and gym reimbursement.
- Professional development and training opportunities.
- Career growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
