Banking Support Specialist - Floater

Bank of Tampa • Tampa, FL

1d

About The Position

Banking Support Specialists provide client service and support to Banking Offices and Operations teams. The role supports Teller and Account functions, provides advanced client servicing and operational expertise, and offers informal leadership support. It handles complex transactions and escalations and serves as a subject matter expert on banking office procedures, products, and systems. The specialist may also support Operations departments such as Credit Support, Deposit Operations, and the Client Service Center. Travel to bank locations across Hillsborough, Pinellas, and Manatee counties is required to provide coverage as needed.

Requirements

• At least one year of customer service, cash handling, retail sales, hospitality, banking, or related experience.
• A bachelor's degree may be considered toward meeting the experience requirement when combined with relevant work experience.
• Valid driver's license.
• Willingness and ability to travel to office locations across Hillsborough, Pinellas, and Manatee counties to cover shifts as needed.
• High school diploma or GED.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations or licenses.

Nice To Haves

• Demonstrated accuracy in cash handling and transaction processing.
• Working knowledge of banking products and systems.

Responsibilities

• Travel to The Bank of Tampa locations across Hillsborough, Pinellas, and Manatee counties to provide coverage as needed.
• Deliver professional, needs-based client service and identify client needs, providing appropriate solutions or referrals.
• Perform complex servicing transactions, including account maintenance, problem resolution, and documentation support.
• Perform routine banking transactions, including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance an individual cash drawer daily and follow cash-handling and dual-control procedures.
• Verify client identity and comply with applicable policies, procedures, and regulations.
• Serve as a subject matter expert on complex transactions, policies, systems, and procedures.
• Resolve escalated client issues and non-routine servicing requests.
• Guide team members on account opening, complex maintenance, digital banking support, and referral best practices.
• Provide guidance, coaching, and informal mentoring to Banking Representatives and Banking Support Specialists.
• Assist with training, onboarding support, and knowledge sharing within the office.
• Support leadership in maintaining service standards, risk controls, and operational consistency.
• Use discretion and sound judgment in handling exceptions, resolving routine issues, and determining appropriate escalation within established authority.
• Support client retention through effective resolution of non-routine issues and proactive problem-solving.
• Assist the Service Assistant Manager with audit readiness by maintaining accurate documentation, supporting audit requests, and following established policies and procedures.
• Assist with oversight of service quality and ensure adherence to policies, procedures, and regulatory standards during complex transactions.
• Maintain knowledge of banking products, services, and compliance requirements, and model professionalism, accountability, and leadership behaviors.

Benefits

• Eligibility for health, dental, vision, life, and disability insurance coverage, subject to plan terms and conditions.
• 401(k) retirement plan with matching.
• Employee Stock Ownership Plan (ESOP).
• Vacation time, sick time, and holidays.
• Paid parental leave.
• Tuition assistance.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED