Enclave Support Specialist (Floater)

ServiceSource • Oakton, VA

2d

About The Position

The Enclave Support Specialist supervises, trains, and supports employees with disabilities assigned to group supported employment or enclave programs. The role oversees daily worksite operations, ensures contractual production and quality requirements are met, and maintains a healthy and safe work environment. The specialist works with Vocational Rehabilitation Specialists to implement, monitor, and review employee training programs and individual program plans, and provides crisis-intervention support as directed by the interdisciplinary team or required in emergencies.

The position maintains required employee records and reports, provides person-centered support, and serves as a resource to employees, families, and employers. It also provides support at various enclave sites and includes driving to assigned job sites and performing transportation routes in Virginia and Washington, DC. The role may require a flexible schedule and applicable government clearances.

Requirements

• High school diploma required.
• At least one year of related experience working with individuals with disabilities or in a related field required.
• At least three years of experience working with individuals with disabilities, including writing and implementing Person Centered Plans (PCPs), crisis intervention, and behavior-management techniques required.
• Must be willing to work a flexible schedule.
• Must hold or be able to obtain government-required clearance levels applicable to the position.
• Must pass criminal and drug-screening background checks required for government eligibility.
• Ability to maintain current First Aid and CPR certification.
• Valid driver’s license and good motor vehicle record, as required by contract.
• Computer knowledge, including software packages and/or spreadsheet operations.
• Knowledge of commercial cleaning solutions.
• Knowledge of Medicaid Waiver documentation requirements and regulations.

Nice To Haves

• Bachelor’s degree in Vocational Education, Special Education, Psychology, or a related field.
• Prior custodial experience.

Responsibilities

• Oversee daily operations at the worksite, including supervision of assigned employees, fulfillment of contractual obligations, quality control, and maintenance of a healthy and safe work environment.
• Work with the assigned Vocational Rehabilitation Specialist to implement, monitor, and review employee training programs and individual program plans.
• Consult with the Vocational Rehabilitation Specialist to provide crisis-intervention support as determined by the interdisciplinary team or required in an emergency.
• Maintain attendance sheets, daily notes, case notes, incident reports, production reports, and timesheets for assigned individuals, and submit necessary paperwork for approval before deadlines.
• Participate in individual program plan reviews and provide person-centered planning and support based on each assigned employee’s program.
• Serve as a resource to employees, families, and employers.
• Ensure assigned employees receive continual supervision and support and meet contract-required production and performance goals.
• Maintain knowledge of contract requirements and communicate regularly with the worksite supervisor.
• Attend internal meetings and meetings with employees as assigned.
• Follow applicable outcomes, strategies, protocols, and daily operating procedures.
• Understand and comply with ServiceSource and customer policies and procedures.
• Provide input and support in program development and implementation.
• Maintain familiarity with behavior-management techniques and participate in training required by funding sources or ServiceSource.
• Drive to assigned job sites and perform Enclave Transportation driving responsibilities for Virginia and Washington, DC routes.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED