Commercial Banking - Senior Client Support Specialist

Canadian Imperial Bank of Commerce • Chicago, IL

6d

About The Position

As part of CIBC’s Commercial Banking team, the Commercial Banking - Senior Client Support Specialist supports the U.S. Specialty Deposits line of business and helps meet client service objectives across an assigned portfolio. The role works with Commercial Relationship Managers (RMs), Portfolio Managers, clients, operations, and other internal support teams to address client needs, deliver integrated cash flow and treasury management support, and resolve requests and transactions promptly and effectively.

The position manages client relationships and service requests, supports client onboarding and AML compliance, processes transactions and account maintenance, and assists with loan and deposit portfolio management. It also maintains accurate client information, resolves issues, keeps current on Commercial Banking products and procedures, and identifies and escalates potential fraud or unusual activity. CIBC is considering local candidates in Chicago, Illinois, and surrounding Chicagoland areas. Work arrangement details will be discussed during the interview.

Requirements

• Be legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.
• Demonstrate client focus, goal orientation, attention to detail, critical thinking, and effective listening and communication.
• Collaborate with others and demonstrate accountability, teamwork, and a commitment to client service.

Responsibilities

• Deliver outstanding customer service and manage client relationships.
• Facilitate client onboarding by gathering documentation, interviewing and researching clients, and completing AML requirements in accordance with AML policy.
• Process daily client requests accurately and promptly, including wires, cashier’s checks, internal transfers, and account maintenance changes.
• Validate, review, and obtain approvals within delegated authority for day-to-day client transactions, including loan advances within RM portfolios.
• Support RMs with loan and deposit portfolio management by reviewing transactions, providing accurate account information, and making daily overdraft decisions.
• Serve as a liaison between clients, RMs, operations, and other internal support teams.
• Maintain complete and accurate client information in internal databases.
• Resolve loan- and deposit-related issues while providing a superior client service experience.
• Maintain current knowledge of Commercial Banking products, pricing, policies, and procedures.
• Partner with Governance & Controls teams (1Bs) to identify, escalate, review, and report fraud incidents in accordance with the Fraud Management Operating Model.
• Detect, deter, and escalate unusual transactions or situations to US AML.
• Anticipate client needs, communicate promptly with the team, build trust, and identify opportunities to improve the client experience.

Benefits

• Medical, dental, and vision coverage
• Health Savings Account
• Life insurance, disability, and other insurance plans
• Paid time off, including sick leave, parental leave, and vacation
• Holidays
• 401(k)
• Incentive compensation plan eligibility, which may include a discretionary bonus
• Banking benefits
• Wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off dedicated to personal growth and development
• Competitive salary and other team-member perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed