Remodeling Service Manager
Renuity•Des Moines, IA
•$55,000 - $60,000
About The Position
Mad City Windows & Baths, part of the Renuity family, is hiring a Remodeling Service Manager. The role handles customer calls to diagnose service issues involving replacement windows and doors, bath and shower remodels, or cabinet refacing projects. The manager creates detailed service tickets and parts lists, orders and tracks service parts, maintains related reports, schedules service appointments, coordinates follow-up with Field Managers and Service Technicians, and keeps employees informed about product issues.
Requirements
- Previous remodeling, construction, or carpentry experience.
- Experience working with customers to solve problems.
- Excellent communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer skills.
Responsibilities
- Take customer calls and diagnose service issues involving replacement windows and doors, bath and shower remodels, or cabinet refacing projects.
- Create detailed service tickets and parts lists.
- Order and track service parts and maintain reports on them.
- Schedule service appointments.
- Communicate with Field Managers and Service Technicians to ensure proper follow-up on field issues.
- Keep employees up to date on new or existing product issues.
Benefits
- Competitive salary of $55,000–$60,000 per year.
- Medical, dental, and vision benefits.
- Consistent schedules.
- Professional growth opportunities.
- Respectful, forward-thinking work culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
