Relocation Associate

WHR Group Inc•Pewaukee, WI

7h•Hybrid

About The Position

WHR Global is seeking a customer service-oriented Relocation Associate to support clients and their employees through the relocation management process. The Relocation Associate is the primary contact for transferees, clients, and vendors, coordinating relocation services, analyzing options, and helping ensure a seamless experience. Associates work on teams to provide services and benefits under client relocation policies, using independent judgment and discretion to resolve conflicts and service issues. The role supports private and government relocations, including U.S. domestic and global moves. The position is based at WHR Global’s Pewaukee, Wisconsin office and follows a hybrid schedule: three days in the office and two remote days, Wednesday and Thursday. The role is not eligible for fully remote work and requires face-to-face interactions with colleagues. Because it involves work on a U.S. government contract, candidates must meet federal suitability standards. Relocation benefits are not offered. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. WHR Global describes itself as an independently owned global organization and a 12-time Top Workplace award winner, with a supportive, people-first culture, internal growth opportunities, an industry reputation, and a commitment to social responsibility. The company is an Equal Opportunity Employer and encourages veterans, individuals with disabilities, and all qualified candidates to apply.

Requirements

Previous customer service experience is required.
Ability to exercise independent discretion in contract reviews, expenditures, and negotiations.
Ability to work in a fast-paced environment with minimal supervision and maintain regular attendance.
Strong verbal and written communication skills, including the ability to present information and respond to people at all organizational levels, internally and externally.
Professional demeanor and strong work ethic.
Ability to manage multiple projects, stay organized, and meet critical deadlines.
Above-average language and reasoning skills, flexible thinking, and ability to read, analyze, and interpret information and technical instructions or descriptions in mathematical or diagram form.
Mathematical ability to calculate figures and amounts such as discounts, proportions, and percentages.
Ability to learn and retain necessary policy, relocation, and real estate knowledge.
Strong customer service orientation and proficient conflict-resolution skills.
Ability to work on-site in Pewaukee and participate in face-to-face interactions; the role is hybrid with three days in-office and two remote days (Wednesday and Thursday), and is not fully remote.
Must meet federal suitability standards for work on a U.S. government contract.
Must be able to report to the Pewaukee, Wisconsin office.

Nice To Haves

Associate or bachelor’s degree in an applicable field, such as Communications, Business, or Social Work.
Sales or real estate experience.
Bilingual ability.

Responsibilities

Coordinate and manage all aspects of U.S. domestic and global transferee relocations for private and government clients.
Guide transferees through the relocation process, explain benefits, policies, and required documentation, and help them maximize their benefits.
Build respectful, sincere relationships with transferees, vendors, agents, and clients.
Initiate and monitor relocation services with internal teams and third-party providers.
Communicate regularly with transferees, clients, and listing agents, including weekly check-ins, to provide updates and support smooth transitions.
Deliver consistent, high-quality service in accordance with WHR Global and client-specific policies.
Provide timely updates about relocation matters, including inspection results, required remediation or repairs, household goods moves, and temporary housing.
Accurately communicate and process employer-provided benefits, such as Location Cost Differential and Relocation Allowance.
Coordinate additional benefit-related services such as immigration, cultural and language services, destination providers, transportation, home-finding trips, and travel.
Order, review, and negotiate real estate broker contracts, appraisals, inspections, and repair agreements, ensuring client satisfaction, contract fulfillment, and policy compliance.
Oversee the Broker Market Analysis and home sale process, including listing documents, title reviews, and closing materials.
Review, manage, and follow up on home sale documents, including marketing agreements, inspection reports, repair outcomes, listing agreements, and sales contracts.
Review title documents for property tax and scheduled fee information and potential title issues.
Understand the appraisal process and how appraisal information is used to determine a buyout amount, when applicable.
Maintain weekly contact with listing agents regarding marketing strategies, showings, buyer feedback, and price reductions.
Review and authorize relocation-related expenditures, making decisions that meet transferee needs while maximizing company resources.
Process and approve expense reimbursements, benefit calculations, and relocation allowances.
Enter information from required documents into the CARICS ERP system after receiving documents from transferees.
Maintain accurate transferee records and documentation in CARICS, including buyout and payback agreements, exclusion clauses, home sale marketing and listing agreements, sales agreements, inventory worksheets, closing documents, and modifications to addenda during the required listing period.