Relief Manager

PAQ•Sacramento, CA

13d

About The Position

The Relief Manager supervises and coordinates checkout-area employees to ensure smooth Front End operations. The role oversees Combo Clerks, supports customer service, helps resolve customer concerns, and contributes to a positive shopping experience. The Relief Manager also supports transactions, monitors self-checkout stations, maintains knowledge of promotions and policies, and helps ensure a safe, clean, and welcoming department. Duties may change or be reassigned based on business needs.

Requirements

Knowledge of store policies, procedures, and safety regulations.
Familiarity with cash handling and payment transactions.
Understanding of customer service best practices and strategies for customer engagement.
Strong communication skills for interacting effectively with customers and team members.
Excellent problem-solving and conflict-resolution skills.
Ability to operate POS systems and other cashier equipment.
Attention to detail in transactions and cash handling.
Basic computer skills for operating the POS system.
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
Ability to make informed decisions quickly, including in high-pressure environments.
Ability to manage and motivate a team effectively.
Ability to stand and walk for extended periods, typically during 8-hour shifts.
Ability to lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
Ability to perform repetitive motions, including reaching, bending, stooping, squatting, and handling products.
Manual dexterity to handle money and operate POS systems, 10-key adding machines, and self-checkout systems.
Ability to communicate clearly with customers and team members, move quickly and efficiently, and maintain stamina in a fast-paced environment.
Ability to use cash-handling tools, including counterfeit bill detection pens and equipment.

Responsibilities

Provide friendly, helpful customer service, handle difficult situations, and resolve customer concerns, seeking supervisor assistance as needed.
Use knowledge of store layout and products to assist customers with inquiries and problem-solving.
Assign duties to Combo Clerks, schedule breaks, and provide training as needed.
Count out cashiers at the beginning and end of each shift.
Assist in processing cash, check, coupon, debit, credit, gift card, EFS, EBT, and WIC transactions.
Provide overrides and assistance with register errors for Combo Clerks.
Examine and address returned merchandise.
Follow applicable California ABC and ATF regulations, including restrictions on alcohol sales and checking identification to prevent sales to minors.
Supervise self-checkout stations, support accurate scanning and payment processing, and troubleshoot as needed.
Maintain up-to-date knowledge of promotions and store policies to provide accurate information to customers.
Report potentially unsafe conditions and suspicious activities.
Maintain a clean, attractive, and friendly department.
Perform Combo Clerk or other duties as assigned.