Relief Manager

PAQ•Atascadero, CA

8d•Onsite

About The Position

The Relief Manager supervises and coordinates employees in the checkout area, ensuring smooth Front End operations and supporting Combo Clerks. The role includes providing customer service, managing cashier activities and transactions, assisting with self-checkout, addressing customer concerns, and helping maintain a safe, clean, and welcoming department. The position is based on-site at a PAQ, Inc. store and reports to the Manager, Combo or Front End. It is a regular, full-time, non-exempt role with a stated base pay range of $17.00–$24.00. The work takes place in an indoor, climate-controlled retail environment with constant customer and team interaction. Work hours vary, and availability is required on weekends, evenings, and holidays; full-time shifts are typically eight hours. Employees may work at checkout stands, self-checkout stations, and the count room, and may assist elsewhere in the store. Duties include cashier and Combo Clerk work as assigned. The role may involve exposure to moving mechanical parts and cleaning chemicals, and occasional loud periods.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Knowledge of store policies, procedures, and safety regulations.
Familiarity with cash handling and payment transactions.
Understanding of customer service practices and customer engagement.
Strong communication skills with customers and team members.
Problem-solving and conflict-resolution skills.
Ability to operate POS systems and cashier equipment; basic computer skills for POS operation.
Attention to detail in transactions and cash handling.
Ability to adapt to changing situations, handle multiple demands, and work with diverse personalities.
Ability to make timely decisions in high-pressure situations and manage and motivate a team.
Ability to stand and walk for extended periods, typically during eight-hour shifts; frequently lift and carry up to 25 pounds and occasionally up to 50 pounds; and perform repetitive reaching, bending, stooping, squatting, and product-handling motions.
Manual dexterity to handle money and operate POS systems, 10-key adding machines, and self-checkout systems.
Ability to communicate clearly, move efficiently, and maintain physical stamina in a fast-paced environment.
Availability to work varying hours, including weekends, evenings, and holidays.

Nice To Haves

Over two years of cashier experience is preferred.
Previous retail experience is an added advantage.

Responsibilities

Provide friendly, helpful customer service, handle difficult situations, and resolve customer concerns, seeking supervisor assistance as needed.
Use knowledge of store layout and products to answer customer inquiries and solve problems.
Assign duties to Combo Clerks, schedule breaks, and provide training as needed.
Count out cashiers at the beginning and end of each shift.
Assist with transactions involving cash, checks, coupons, and electronic payments, including debit, credit, gift cards, EFS, EBT, and WIC.
Provide register overrides and assistance with register errors to Combo Clerks.
Examine and address returned merchandise.
Follow applicable alcohol sales regulations, including checking IDs and observing restrictions on sales to minors and visibly intoxicated persons.
Supervise self-checkout stations, promote accurate scanning and payment, and troubleshoot as needed.
Keep current on promotions and store policies to provide accurate customer information.
Report potentially unsafe conditions and suspicious activity.
Maintain a clean, attractive, and friendly department image.
Perform Combo Clerk duties and other assigned duties.