Release of Information Technician (Temporary)

Select Medical•Mechanicsburg, PA

7d•Onsite

About The Position

Select Medical is seeking a detail-oriented, motivated Health Records Specialist to support its critical illness recovery hospitals. This is an administrative healthcare operations role focused on processing requests for patient medical records, not a technology or data analytics position. The role is temporary for six months, with the possibility of permanent employment, and is based onsite at Select Medical’s corporate headquarters in Mechanicsburg, Pennsylvania. The position receives requests for protected health information, reviews them for compliance, retrieves and releases records through electronic and paper-based systems, and manages related communications, logging, invoicing, and payments. The technician is expected to protect patient privacy, meet quality and productivity standards, and work independently while adapting to changing workloads. The listed Monday–Friday schedules vary to accommodate time-zone differences: 8:00 a.m.–5:00 p.m., 9:00 a.m.–6:00 p.m., 10:00 a.m.–7:00 p.m., or 11:00 a.m.–7:30 p.m. Starting pay is $18 per hour, based on experience.

Requirements

High school diploma.
Excellent organizational skills and attention to detail.
Ability to set priorities and solve problems.
Sense of urgency in meeting deadlines and responding to internal and external customers.
Knowledge of electronic medical record systems such as EPIC and experience using other software, including Microsoft.
Ability to communicate effectively, professionally, and respectfully with internal and external customers.
Customer-service orientation when interacting with internal and external customers.
Ability to adapt to changing workloads and workflows without compromising work quality or timeliness.
Proven ability to work independently with minimal supervision.

Nice To Haves

Associate degree in health information technology or an associated healthcare field.
At least one year of prior experience in a release-of-information or health-information department.
Working knowledge of HIPAA and privacy standards.

Responsibilities

Receive requests for protected health information by fax, phone, and email, and screen them for compliance with applicable federal and state regulations and policies.
Research patient demographics and visits, and retrieve information from electronic medical record and paper-based systems to fulfill requests accurately, efficiently, and on time.
Follow up with requestors when no records are found.
Prioritize, fulfill, and log requests for protected health information.
Release information in the requested format using approved secure methods, such as hard copy, external drive, secure email, or portal.
Invoice for and process payments for release-of-information services in accordance with policy and applicable regulations.
Communicate with requestors in a timely and courteous manner, verbally and in writing, while maintaining patient privacy and information security.
Recognize and report problems or discrepancies encountered while performing job functions.
Meet annual goals and quality and productivity standards established with the supervisor.
Perform other duties as requested.

Benefits

Accruable paid time off (PTO).
Paid holidays.
401(k) with company match.
Health, dental, vision, and life insurance.
Short- and long-term disability coverage.
Extended Illness Days (EID).
Personal and family medical leave.
Access to campus walking trails and outdoor rest areas.
Thorough orientation and opportunities for strong cross-department collaboration.
A diverse and comprehensive benefits package.