Release of Information Technician (Temporary)

Select Medical•Mechanicsburg, PA

11h•Onsite

About The Position

This is a 6-month temporary job with the possibility of permanent employment. It is an administrative role processing requests for patient medical records, not a technology or data analytics position. The role supports critical illness recovery hospitals and is ideal for individuals who enjoy working on the business side of healthcare, reviewing patient medical records, researching and solving problems, and contributing to a mission-driven organization focused on improving patient outcomes and quality of life. The company values work-life balance and strives to offer a supportive, fulfilling workplace with meaningful careers complemented by benefits and programs that support employee well-being.

Requirements

High school diploma required.
Excellent organizational skills, detail-oriented, ability to set priorities, and problem-solving.
Demonstrates a sense of urgency in meeting deadlines and responding to internal and external customers.
Knowledge of electronic medical records systems such as EPIC and the use of other software, including Microsoft.
Communicates effectively, professionally, and respectfully with internal and external customers.
Exemplifies a customer service interaction with internal and external customers.
Ability to adapt to changing workload and workflow without interference to the quality of work and timeliness of work.
Proven ability to work independently with minimal supervision.

Nice To Haves

Associate degree in health information technology or an associated health care field preferred.
Prior work experience (minimum 1 year) in the release of information or health information department preferred.
Working knowledge of HIPAA and privacy standards preferred.

Responsibilities

Receives incoming requests for protected health information (via fax, phone, email) and screens requests for compliance with federal/state regulations and policies governing the release of information.
Researches patient demographics/visits and retrieves patient information from electronic medical record (EMR) and paper-based systems to fulfill requests accurately, efficiently, and on time.
Provides follow-up to the requestor when no records are found.
Prioritizes, fulfills, and logs all requests for PHI.
Releases information in requested format (i.e. hard copy, external drive, secure email, portal, and other approved secure methods.
Invoices and processes payments for ROI services, adhering to policy and federal/state regulations.
Communicates effectively both verbally and in writing with requestors (i.e., timely, courteous).
Always maintains the highest standards of patient privacy and information security.
Recognizes and reports problems or discrepancies encountered in performing job functions.
Meets annual goals, quality and productivity standards established with supervisor.
Performs other duties as requested.