Release of Information Specialist-Medical

Sturdy Memorial Hospital•Attleboro, MA

1d•Onsite

About The Position

The Release of Information Specialist is responsible for coordinating release of medical information of all requests for protected health information (PHI) in accordance with Federal (42 CFR Part 2), State and HIPAA rules and regulations. Customers requesting records include but are not limited to: Attorneys, Patient Financial Services, Disability Determination, Patients, Insurance Carriers, SMH departments and other healthcare providers. Prepares correspondence and medical records for the release of patient information ensuring HIPAA compliance and the patient’s right to privacy, completes certifications and other documents for court and legal purposes. Responsibilities involve the disclosure of PHI through means of paper or electronic media.

Requirements

Ability to prioritize all requests with attention to the nature of the request, while ensuring requisite documentation has been provided with appropriate authorization secured and all regulatory requirements and timeframes met.
Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate.
Excellent administrative telephone skills.
Ability to clearly, accurately and professionally present and explain complex information to patients, employees, and managers.
Strong attention to detail and organizational skills.
Ability to prioritize and plan work activities efficiently.
Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment.
Outstanding oral and written communication skills in working with all stakeholders, including providers, internal and external customers, peers and colleagues.
Ability to operate general office equipment to include personal computer, CD burner, scanner, printer, telephone, fax and copy machine.
Proficiency in technology usage, including Microsoft office.
Ability to work under minimal supervision, while maintaining optimal quality and productivity of work.
Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.
Ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Nice To Haves

One year or more of office/clerical/computer experience.
Minimum of 2 years’ experience in an acute care hospital setting, Health Information Management Department, specific to the release of information.
Experience in Meditech and Cerner a plus.
RHIT or RHIA preferred.

Responsibilities

Coordinating release of medical information of all requests for protected health information (PHI) in accordance with Federal (42 CFR Part 2), State and HIPAA rules and regulations.
Preparing correspondence and medical records for the release of patient information ensuring HIPAA compliance and the patient’s right to privacy.
Completing certifications and other documents for court and legal purposes.
Disclosure of PHI through means of paper or electronic media.
Prioritizing all requests with attention to the nature of the request, while ensuring requisite documentation has been provided with appropriate authorization secured and all regulatory requirements and timeframes met.
Admissions processing, release of information/verbal requests processing for internal and external requestors, including burning copies of records onto CDs, filing, retrieval and photocopying of records and telephone coverage for the department.
Troubleshooting computer or system failures with IT to resolve downtime situations timely.
Safeguarding patient records and ensuring compliance with HIPAA standards.