Release Of Information Specialist

TEKsystems•Torrance, CA

5d•$25 - $25•Onsite

About The Position

The Release Of Information Specialist processes requests for patient medical information in an onsite role in Torrance, California. The specialist retrieves and returns patient charts, scans medical records, transmits records daily, date-stamps requests, and highlights information to expedite processing. They validate requests and authorizations in accordance with procedures and applicable State and Federal requirements, HIPAA regulations, and confidentiality rules. The role receives and prioritizes customer requests from multiple sources, works them through the appropriate systems, and completes them within required response timeframes. The specialist responds to inquiries from patients and providers, assists callers with record requests, explains confidentiality and privacy requirements, and addresses internal and external customer needs using available resources. Files must be properly stored and maintained, with data entry and processing accuracy of 95% required. This is a contract-to-hire position, Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed pay range is $25.00 per hour. The position requires EPIC experience, specifically the ROI Navigator Module.

Requirements

Three years of release-of-information (ROI) experience.
Experience with EPIC, including the ROI Navigator Module.
Strong customer service skills.
Maintain a high level of confidentiality and comply with HIPAA requirements.
Data entry and processing accuracy of 95%.
Experience using e-fax and a PDF application.

Nice To Haves

Experience with EMR/EHR and electronic medical records.
Health information management experience.

Responsibilities

Complete release-of-information requests, including retrieving and returning patient charts, scanning medical records, and transmitting records daily.
Date-stamp requests and highlight data to expedite processing.
Validate requests and authorizations for release of medical information in accordance with procedures.
Receive and prioritize customer requests from multiple sources and complete them through the appropriate systems within required response timeframes.
Follow State and Federal requirements and HIPAA regulations when processing requests.
Provide customer service to patients, providers, callers, and internal and external customers.
Address inquiries about patient information and assist callers with making record requests.
Educate customers on confidentiality and privacy regulations.
Ensure files are properly stored and maintained.
Identify and respond appropriately to customer needs using available resources.