Release of Information Spec

Loma Linda • San Bernardino, CA

7d • $25 - $29

About The Position

The Release of Information Specialist responds to requests for protected health information and ensures appropriate regulatory and organization guidelines are followed. This includes handling subpoenas, patient access requests, third-party requests, court orders, and warrants for facilities licensed under LLUMC, LLUCH, FMG practice groups, contracted LLUH organizations, and other entities. The role also involves answering phones, welcoming and assisting patients and visitors to the department, and acting as the designee of the custodian of records in court cases when summoned. Performs other duties as needed.

Requirements

• High School Diploma or GED required.
• Able to read; write legibly; speak in English with professional quality.
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Able to work calmly and respond courteously when under pressure.
• Able to collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Able to think critically.
• Able to manage multiple assignments effectively.
• Able to organize and prioritize workload.
• Able to work well under pressure.
• Able to problem solve.
• Able to recall information with accuracy.
• Able to pay close attention to detail.
• Able to work independently with minimal supervision.
• Able to distinguish colors as necessary.
• Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace.
• Able to see adequately to read computer screens, and written documents necessary to the position.

Nice To Haves

• Associate's Degree preferred.
• Minimum one year of experience in a medical records department preferred.
• Medical terminology preferred.

Responsibilities

• Respond to requests for protected health information.
• Ensure appropriate regulatory and organization guidelines are followed for requests including subpoenas, patient access, third party requests, court orders, warrants, etc.
• Handle requests for facilities licensed under LLUMC, LLUCH, FMG practice groups, contracted LLUH organizations, and other entities.
• Answer phones, welcome and assist patients and visitors to the department.
• Act as designee of the custodian of records of all entities in court cases when summoned.
• Perform other duties as needed.

Benefits

• Equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law.
• Reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED