Release of Information Tech - Associate

UT Health San Antonio•San Antonio, TX

About The Position

Under general supervision, the Release of Information Tech - Associate receives, reviews, processes, and tracks requests for patient medical records. The role protects patients’ privacy and access rights while supporting timely access to health information and patient engagement. It provides guidance on privacy and disclosure matters, manages requests from multiple channels and work queues, and ensures releases comply with applicable state and federal rules and regulations. The position uses Epic and other electronic and paper record sources to identify, prepare, copy, scan, and release information from the Designated Record Set. It also communicates with patients and other requesters about requests and their status, processes billing for copies when applicable, and works to meet the state-regulated turnaround time of 15 calendar days. UT Health San Antonio describes itself as a public research university and healthcare institution serving approximately 42,000 students, with 17,000 faculty and staff. Eligible employees may access the benefits described in the posting, subject to the stated eligibility conditions.

Requirements

Working knowledge of state and federal rules and regulations governing release of health information, including HIPAA and the Privacy Rule.
Working knowledge of more restrictive privacy and security regulations concerning release of substance abuse, psychiatry, and genetic medical records.
Knowledge of medical terminology, clinical documents, and electronic records applications.
Strong customer service and interpersonal skills to communicate effectively with internal and external customers and respond to requests respectfully and promptly.
Ability to maintain strict protocols for confidential or sensitive information.
Strong attention to detail and sound judgment to ensure accuracy of the legal medical record.
Proficient computer skills, including Microsoft Office, database programs, and electronic medical records.
Ability to work independently and meet turnaround-time and productivity standards.
Ability to support the mission, vision, and patient promise through interactions, following the UT Health Way.
High school diploma or GED.

Responsibilities

Serve as a HIM Ambassador and Patient Liaison, protecting rights to health information, privacy, and access while supporting timely patient access.
Provide guidance as a subject matter expert on privacy and disclosure matters.
Monitor and manage incoming information requests received through the patient portal, fax, mail, email, and in person.
Review release forms for compliance with state and federal rules and regulations before releasing health information.
Answer calls from patients and other requesters about health information requests and status updates.
Enter submitted health information request forms into the Epic Release of Information (ROI) Module.
Review, prepare, and scan ROI documents for inclusion in EpicCare, the electronic medical record.
Research and identify the correct patient health information to release for each request in accordance with applicable state and federal rules and regulations.
Locate patient health information across source systems, locations, and paper and electronic formats.
Copy, print, or upload health information from the Designated Record Set and process billing for copies when applicable.
Manage and prioritize ROI requests in work queues by request type to meet the state-regulated turnaround time of 15 calendar days.
Protect patient information in accordance with HIPAA and state and federal rules and regulations.
Perform other duties as assigned.

Benefits

Free employee UT SELECT medical insurance; family members may be added through payroll deduction.
Group term life insurance and basic accidental death and dismemberment insurance, with options to purchase additional coverage.
Three dental plan options through Delta Dental: two PPO plans and one HMO plan.
Two vision plan options through Superior Vision Services.
Optional disability insurance providing income if a non-work-related illness or injury prevents work.
Flexible spending accounts for qualifying dependent care and out-of-pocket healthcare expenses.
Retirement plan eligibility through TRS or, for eligible faculty staff employees, ORP; voluntary retirement programs are also available.
Paid time off of 128 to 208 hours annually, based on years of service, with first-year prorating possible.
Extended Illness Bank accrual of 8 hours per month, usable for illness or injury after one day of PTO is taken.
Paid family leave of up to 240 hours after six months of consecutive employment.
12 paid holidays each year.
Discounts on services, tickets, and gym membership.