Release of Information Tech - Associate

UT Health San Antonio•San Antonio, TX

About The Position

Under general supervision, the Release of Information Tech - Associate receives, reviews, processes, and tracks requests for patient medical records. The role serves as a Health Information Management (HIM) ambassador and patient liaison, protecting rights to health information and privacy while supporting patient access and engagement. It also provides guidance on privacy and disclosure matters. The associate monitors requests received through patient portals, fax, mail, email, and in person; reviews authorization forms for compliance with applicable rules; responds to questions and status inquiries; and enters requests into the Epic Release of Information (ROI) Module. The role reviews, prepares, and scans ROI documents into EpicCare, locates and verifies the appropriate health information across source systems and formats, and copies, prints, or uploads records from the Designated Record Set. Billing for copies is processed when applicable. Requests are prioritized and managed in work queues to meet the state-regulated turnaround time of 15 calendar days. The associate protects patient information in accordance with HIPAA and applicable state and federal requirements and performs other duties as assigned.

Requirements

Working knowledge of state and federal rules and regulations governing release of health information, including HIPAA and the Privacy Rule.
Working knowledge of more restrictive privacy and security regulations for substance abuse, psychiatry, and genetic medical records.
Knowledge of medical terminology, clinical documents, and electronic records applications.
Strong customer service and interpersonal skills to communicate effectively with internal and external customers and respond respectfully and promptly.
Ability to maintain strict protocols for confidential or sensitive information.
Strong attention to detail and sound judgment to ensure accuracy of the legal medical record.
Proficient computer skills, including Microsoft Office, database programs, and Electronic Medical Record applications.
Ability to work independently and meet turnaround-time and productivity standards.
Ability to support the organization's mission, vision, and patient promise through interactions, following the UT Health Way.
High school diploma or GED.

Responsibilities

Serve as a HIM ambassador and patient liaison, supporting patient rights to health information, privacy, and access.
Provide guidance as a subject matter expert on privacy and disclosure matters.
Monitor incoming requests for information from patient portals, fax, mail, email, and in-person channels.
Review release forms to ensure compliance with state and federal rules and regulations before releasing health information.
Respond to calls from patients and other requesters about health information requests and their status.
Enter submitted health information request forms into the Epic Release of Information (ROI) Module.
Review, prepare, and scan ROI documents for inclusion in EpicCare, the Electronic Medical Record (EMR).
Research and identify the correct patient health information to release in accordance with each request and applicable rules and regulations.
Locate patient health information across multiple source systems, locations, and paper or electronic formats.
Copy, print, or upload health information from the Designated Record Set and process billing for copies when applicable.
Manage and prioritize ROI requests in work queues by request type to meet the state-regulated turnaround time of 15 calendar days.
Protect patient information in accordance with HIPAA and applicable state and federal rules and regulations.
Perform other duties as assigned.