Release of Information (ROI) Clerk, Full-Time

Community Hospital•Grand Junction, CO

13d•$19 - $22•Onsite

About The Position

The Release of Information Clerk provides administrative support to the Health Information Management Services (HIMS) Department and handles requests for medical information. The role uses a client tracking application to log, monitor, and complete information requests, responds to requests for medical records within specified time frames, processes letters and reports, and assists walk-in and telephone customers with release-of-information needs according to established standards and procedures. The clerk maintains the confidentiality and security of patient and hospital information, follows HIPAA and other applicable regulatory requirements, and maintains patient records according to hospital policies and procedures. Duties also include copying records and documents for billing or legal services; creating CDs/DVDs of imaging studies for patient, clinic, and continuity-of-care requests (10–16 per day); processing approved amended medical records; scanning paperwork into patient charts and verifying signatures; scanning and recording advance directives in Meditech; processing weekly sleep study reports as directed by the Sleep Study Coordinator; and delivering physician statements to providers for completion for patient insurance requests. This is a full-time, non-exempt position based at the Main Hospital. The anticipated compensation range is $19.00–$21.85 per hour, commensurate with qualifications, education, experience, and other applicable factors. Additional discretionary compensation may be available but is not guaranteed. Applications are expected to be accepted through October 31, 2026; the deadline may be extended.

Requirements

High school diploma or equivalent required.
One to three years of related experience and/or training, or an equivalent combination of education and experience.
Strong attention to detail and accuracy.
Knowledge of commonly used medical terminology is preferred.

Nice To Haves

Knowledge of commonly used medical terminology.

Responsibilities

Provide administrative support to the HIMS Department.
Use the clients’ tracking application to log, monitor, and complete requests for information.
Respond to medical-record requests within specified time frames.
Process letters and reports for various departments and agencies.
Answer a high volume of incoming calls.
Photocopy records and documents for billing and/or legal services.
Burn CDs/DVDs of imaging studies for patient, clinic, and continuity-of-care requests (10–16 per day).
Maintain confidentiality of patient and hospital information and comply with HIPAA regulations.
Process and update approved amended medical records.
Process and scan sleep study reports weekly as directed by the Sleep Study Coordinator.
Deliver physician statements to providers for completion for patient insurance requests.
Scan incoming paperwork into the correct patient chart and verify signatures on medical-record paperwork.
Scan advance directives into patient charts and note them in patients’ permanent records in Meditech.
Assist walk-in and phone customers with release-of-information needs according to established standards and procedures.
Follow agency-prescribed release-of-protected-health-information protocols, policies, and procedures, as well as applicable Federal, State, Local, OSHA, and HIPAA standards.
Maintain patient records in compliance with hospital policy and procedure.
Release information to persons and agencies according to regulations.
Protect the security of medical records to maintain confidentiality.