Release of Information (ROI) Clerk, Full-Time

Community Hospital•Grand Junction, CO

12d•Onsite

About The Position

The Release of Information Clerk provides administrative support to the Health Information Management Services (HIMS) Department. The role performs data entry in a client tracking application to log, monitor, and complete information requests, and responds to medical-record requests within specified time frames. The Clerk processes letters and reports for departments and agencies, handles a high volume of incoming calls, assists walk-in and phone customers with release-of-information needs, and photocopies records for billing or legal services. The position also burns CDs/DVDs of imaging studies for patient, clinic, and continuity-of-care requests, typically 10–16 per day. The Clerk processes and updates approved amended medical records, scans paperwork into the correct patient charts, verifies signatures on medical-record paperwork, and scans Advanced Directives into patient charts while noting them in permanent records in Meditech. The role processes and scans Sleep Study reports weekly as directed by the Sleep Study Coordinator, and delivers physician statements to providers for completion for patient insurance requests. The position maintains patient records in accordance with hospital policy and procedure, protects the security and confidentiality of medical records, and releases information to authorized persons and agencies according to applicable regulations. It must comply with HIPAA and agency-prescribed protected health information protocols, policies, and procedures, as well as applicable Federal, State, Local, and OSHA standards. The position is full-time and located at the Main Hospital. The anticipated compensation range is $19.00–$21.85 per hour, depending on qualifications, education, experience, and other applicable factors. It is non-exempt under the Fair Labor Standards Act. Discretionary incentive or other compensation may be available but is not guaranteed. Applications are accepted through October 31, 2026; the deadline may be extended.

Requirements

High school diploma or equivalent required.
One to three years of related experience and/or training, or an equivalent combination of education and experience.
Strong attention to detail and accuracy.

Nice To Haves

Knowledge of commonly used medical terminology is preferred.

Responsibilities

Provide administrative support to the HIMS Department.
Use the client tracking application to log, monitor, and complete information requests.
Respond to medical-record requests within specified time frames.
Process letters and reports for departments and agencies.
Answer a high volume of incoming calls.
Photocopy records and documents for billing and/or legal services.
Burn CDs/DVDs of imaging studies for patient, clinic, and continuity-of-care requests (10–16 per day).
Maintain confidentiality of patient and hospital information and comply with HIPAA regulations.
Process and update approved amended medical records.
Process and scan Sleep Study reports weekly as directed by the Sleep Study Coordinator.
Deliver physician statements to providers for completion for patient insurance requests.
Scan incoming paperwork into the correct patient chart and verify signatures on medical-record paperwork.
Scan Advanced Directives into patient charts and note them in patients’ permanent records in Meditech.
Assist walk-in and phone customers with release-of-information needs according to established standards and procedures.
Follow agency-prescribed release-of-PHI protocols, policies, and procedures and applicable Federal, State, Local, OSHA, and HIPAA regulatory standards.
Maintain patient records in compliance with hospital policy and procedure.
Release information to persons and agencies according to regulations.
Protect the security of medical records to maintain confidentiality.