Release of Information Analyst I

Geisinger • Danville, PA

4d • Onsite

About The Position

The Health Information Management (HIM) Release of Information (ROI) Analyst manages incoming release of information requests within Geisinger System, ensuring accuracy, organization, and confidentiality of request for records. Additionally, this position provides reasonable assurance to the organization that patient care and satisfaction remain a priority within the day-to-day operations. This is achieved by collecting, entering, and processing requests for patient records from the hospital, physician offices, and clinics in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system.

Requirements

• High School Diploma or Equivalent (GED)
• Relevant experience may be a combination of related work experience and degree obtained (associate’s degree = 2 years; bachelor’s degree = 4 years)

Nice To Haves

• Certification(s) and License(s)
• Skills

Responsibilities

• Gain fundamental understanding of day-to-day operations and how it impacts the functions within ROI
• Knowledge of medical records and affiliated components
• Able to access, move, forward, and enter requests from email and fax folders into the electronic health record (EHR)
• Open, sort, distribute, and data entry of EHR ROI incoming mail requests
• Validation of release of information forms for completeness and accuracy
• Identifies invalid requests and processes requests for return to the requestor for remediation
• Extracts patient portal requests from work queues into EHR system and completes data entry
• Manages phone calls and responds to status checks, requests for records, and basic questions about medical record releases
• Processes basic non-billable requests
• Use of appropriate distribution methods for records and processes these records using different technology methods and platforms.
• Develops a sound knowledge of ROI processes required for on-call coverage/weekday coverage for various medical record scopes
• Maintains patient confidentiality throughout day-to-day tasks
• Becomes familiar with policies related to the ROI team
• Utilizes multiple computer systems
• Additional tasks as assigned

Benefits

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• atmosphere of collaboration, cooperation and collegiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED