Release of Information Specialist

Cape Cod Healthcare•Hyannis, MA

About The Position

This role is responsible for managing and processing requests for medical information, ensuring compliance with all relevant laws and hospital policies. The specialist will monitor the timeliness of requests, validate the authority of requestors, retrieve and prepare medical documentation, and communicate effectively with customers. The position also involves tracking and logging requests, analyzing trends, and providing excellent customer service in line with the hospital's standards.

Requirements

Ability to read, write and communicate in English.
High School Diploma or GED.
Two years of current experience in a medical setting.
Excellent written, verbal communication and interpersonal skills.
Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
Knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

Monitor and control the timeliness of outstanding requests for medical information.
Receive and process requests for medical record information in accordance with Federal and State statute and Hospital policy, ensuring that all documentation is obtained and submitted in accordance with departmental procedures.
Validate that requestor has the authority to obtain medical record information in accordance with Federal and State Statute, third party contracts and/or Hospital Policy.
Review, retrieve and prepare medical record documentation in response to requests; contact staff at other CCHC sites who maintain decentralized medical record files as well as off-site storage vendors to obtain medical record information.
Communicate and interact with customers who request medical record documentation, ensuring requests are responded to appropriately and in a timely manner.
Provide instructions to requestors related to procedures for obtaining medical record information and patient consent requirements.
Track and log requests for medical record documentation in accordance with departmental procedures, trending and interpreting patterns and variances.
Perform all duties and interact with others in accordance with the Hospital's Customer Service standards.
Perform other work related duties as assigned.
Consistently provide service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service.