Release Manager

ASM Research • Remote,

10h

About The Position

The IT Configuration Analyst, Junior supports configuration management activities to keep the enterprise configuration management database (CMDB) accurate, complete, and reliable across infrastructure and application services. The role focuses on collecting, validating, and updating configuration item (CI) records so the current state of the environment is reflected for operational and governance needs.

Working under the direction of senior configuration and service management staff, this position assists with configuration audits, data quality checks, and analysis supporting incident, change, and problem management. The analyst helps ensure configuration data can be used for impact analysis, risk assessment, and decision-making across a federal IT environment.

Requirements

• ServiceNow and Agile Release experience is required.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or an equivalent combination of education and experience.
• 0–3 years of experience in IT operations, service management, asset management, or configuration management supporting enterprise IT services.
• Foundational understanding of ITIL service asset and configuration management concepts, including CI types, attributes, relationships, and lifecycle states within a CMDB.
• Hands-on experience using IT service management or CMDB tools to maintain records, perform basic queries, and support incident or change processes.
• Current Secret security clearance or higher; active Secret clearance.
• Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

• Experience supporting ServiceNow or another enterprise CMDB implementation, including familiarity with discovery or service mapping data feeds.
• ITIL Foundation or similar certification demonstrating knowledge of configuration and related ITSM processes.
• Prior experience working in a federal or highly regulated IT environment with formal change and configuration governance.
• Exposure to CMDB data quality metrics and reporting to support continuous improvement of configuration data.

Responsibilities

• Maintain accurate and complete CMDB CI records by collecting, verifying, and updating configuration data for infrastructure, applications, and related services.
• Perform day-to-day CMDB maintenance, including creating and updating CIs, reconciling discovery data with manually entered information, and resolving data conflicts.
• Assist with configuration audits and certifications by comparing CMDB records with actual inventories, documenting discrepancies, and coordinating remediation with owning teams.
• Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes.
• Review change records and incident tickets to confirm associated CIs are correctly linked, improving traceability for root-cause analysis and risk evaluation.
• Contribute to CMDB data quality improvements by monitoring completeness and correctness metrics and helping implement corrective actions.
• Follow configuration governance practices, including naming standards, data entry guidelines, and access controls, to protect CMDB integrity and support audit readiness.
• Collaborate with ITIL process owners and operations teams so configuration data supports stable and efficient enterprise IT service delivery in a regulated environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level