Release Manager

Black Box•United States,

2h•Remote

About The Position

The Release Manager is an exempt salaried role, with salary based on experience and an hourly breakdown used for invoicing purposes only. This is a long-term contract with the possibility of extension or hire. The position is telecommuter-based anywhere in the U.S. Standard hours are mainly Monday through Friday, but support hours vary and may occasionally include nights and weekends. The role requires a flexible approach to working hours, including the ability to work varied hours and weekends when needed to coordinate with colleagues across time zones. The Release Manager oversees end-to-end technical and solution delivery for assigned network engineering and implementation work. The role manages engineering resources and delivery tasks, coordinates release and deployment activities before, during, and after change windows through Production Day-One, and ensures adherence to firm-wide change management policies. The manager works with engineering and implementation teams, program and project managers, requestors, vendors, partners, and other stakeholders to coordinate schedules, dependencies, risks, documentation, change requests, and release communications. Black Box is a technology solutions provider focused on helping customers design, deploy, and manage IT infrastructure. It describes its values as innovation, ownership, transparency, respect, and open-mindedness, and reports a global presence with more than 2,500 team members in 24 countries. Black Box is a wholly owned subsidiary of AGC Networks.

Requirements

High school diploma or GED equivalent required.
At least 8 years of experience in a technical role supporting network projects or programs.
Experience with Change Management and CAB processes and procedures is required.
Strong background in an IT service delivery role.
Ability to understand and translate business requirements into engineering or implementation details.
Excellent client-facing skills and the ability to work with vendors, third-party resources, and all levels of management.
Strong written and verbal communication skills, including the ability to communicate and influence upward and laterally.
Ability to work with colleagues across time zones and work varied hours and weekends when needed.
Ability to prioritize workload, respond proactively to issues, and adapt to shifting deadlines.
Ability to create meaningful data that contributes to Change Management and Service Delivery processes.
Self-starter who is self-directed and demonstrates initiative, ownership, accountability, and sound judgment.
Focused on execution, delivery, and commitment to dates in a fast-paced environment.
Organized and detail-oriented, with strong technical acumen.
Ability to manage risk, make decisions, collaborate with others, and establish effective professional relationships.
Ability to understand the broader business context and how work supports business results.

Nice To Haves

Bachelor’s degree in engineering, computer science, business, or a finance-related field; technical training or equivalent experience is also preferred.
PMP or ITIL industry certifications are strongly preferred.
Technical certifications such as CCNA are a plus.
Experience in financial services, including insurance, banking, or investment banking, is a plus.

Responsibilities

Translate business requirements into engineering or implementation details.
Manage network technical, engineering, and implementation resource tasks and service delivery, including work involving employees, contractors, vendors, and partners.
Manage end-to-end technical or solution delivery of assigned tasks in partnership with network engineering and implementation teams, program or project managers, or requestors.
Take accountability for engineering resources and assigned tasks, including STI/Release and Deployment activities before, during, and after change windows through Production Day-One.
Develop, track, report, and manage engineering delivery tasks.
Anticipate and proactively resolve issues and conflicts within and between engineering workflows and stakeholders.
Provide proactive status updates to STI/Release and Deployment management, report anticipated issues, and escalate as appropriate.
Represent CTO Operations/STI by communicating and reporting statuses, issues, and positions clearly and effectively.
Work with program and project managers to establish release, impact, and risk trackers and calendars for assigned work.
Coordinate with program and project managers, engineering, and delivery teams to understand dependencies and respond to them proactively.
Monitor progress against the release calendar and communicate release details and schedules to stakeholders.
Identify or challenge schedules that may create conflicts; evaluate recommended changes and ensure implementation schedules do not interfere with business operations or other changes.
Ensure required documentation is completed for each release and task.
Work with engineering and implementation teams to raise Request for Change (CRQ) requests for engineering-specific changes and ensure change details are documented.
Review change requests for completeness, including description, documentation, risk and impact, and post-implementation details.
Participate in the change management board and conduct release readiness reviews as appropriate.
Arrange and facilitate post-implementation reviews when needed.
Maintain compliance with firm-wide Change Management policies before, during, and after changes.
Participate in incident and problem analysis concerning possible consequences of changes and their implementation.
Plan, direct, and coordinate project work to support on-time completion using the project management life cycle.
Create and maintain project schedules and proactively handle project issues and risks.