Relationship Manager - Cash Automation

GardaWorld Cash • Boca Raton, FL

1d • $65,000 - $75,000 • Remote

About The Position

The Relationship Manager serves as the primary point of contact for assigned customers, ensuring a high level of service, operational performance, and customer satisfaction. The role manages day-to-day customer relationships, resolves service-related issues, monitors performance, and coordinates with internal departments and external partners to address customer needs in a timely manner. The position is remote, and candidates must be located in South Florida.

Requirements

• Authorized to work in the United States.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple customer accounts, competing priorities, and time-sensitive escalations.
• Experience in customer relationship management, account management, or operational support.
• Proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and communicate findings.
• A proactive, customer-focused mindset and ability to collaborate effectively across multiple departments.

Responsibilities

• Serve as the primary liaison for assigned accounts, building strong customer relationships through proactive communication, regular performance reviews, and timely issue resolution.
• Monitor daily service performance, including missed pickups, change order discrepancies, smart safe activity, and other service-related exceptions.
• Investigate and resolve complex customer concerns by coordinating with branch operations, internal support teams, financial institutions, and third-party partners.
• Prepare and review customer performance reports, identify service trends, monitor SLA compliance, and communicate opportunities for improvement.
• Identify recurring operational challenges and contribute to initiatives that improve efficiency, reporting accuracy, and the overall customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed