Relationship Manager - Cash Automation

GardaWorld • Fort Lauderdale, FL

4d • Remote

About The Position

The Relationship Manager serves as a primary point of contact for assigned customers, ensuring a high level of service, operational performance, and customer satisfaction. The role manages day-to-day customer relationships, resolves service-related issues, monitors performance, and coordinates with internal departments and external partners to ensure timely resolution of customer needs. The position is remote, and candidates must be located in South Florida.

Requirements

• Authorized to work in the United States.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple customer accounts, competing priorities, and time-sensitive escalations.
• Experience in customer relationship management, account management, or operational support.
• Proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and communicate findings.
• A proactive, customer-focused mindset and ability to collaborate effectively across multiple departments.

Responsibilities

• Serve as the primary liaison for assigned accounts, building customer relationships through proactive communication, regular performance reviews, and timely issue resolution.
• Monitor daily service performance, including missed pickups, change order discrepancies, smart safe activity, and other service-related exceptions.
• Investigate and resolve complex customer concerns by coordinating with branch operations, internal support teams, financial institutions, and third-party partners.
• Prepare and review customer performance reports, identify service trends, monitor SLA compliance, and communicate opportunities for improvement.
• Identify recurring operational challenges and contribute to initiatives that improve efficiency, reporting accuracy, and the overall customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed