Relationship Manager AL

Navigate Affordable Housing Partners•Birmingham, AL

9h•Hybrid

About The Position

The Relationship Manager conducts on-site and remote compliance reviews of multifamily housing operations under HUD’s Annual Contributions Contracts (ACCs). The position requires independent judgment, regular travel, analytical capabilities, knowledge of federal housing regulations, and the ability to build productive relationships with owners, agents, residents, HUD representatives, and internal staff. The Relationship Manager ensures the accuracy, timeliness, and completeness of Management and Occupancy Reviews (MORs) and supports contract administration responsibilities with professionalism and integrity. This is a blended home and regional-office role requiring a professional, distraction-free home workspace that supports productivity, confidentiality, and secure handling of sensitive information. Regular in-state travel is required to field offices, partner sites, training sessions, property locations, and meetings. Some out-of-state travel may also be required.

Requirements

Must be legally authorized to work in the United States.
Must successfully clear a comprehensive background check.
Must have a valid driver's license.
Must be able to be insured under all applicable corporate insurance policies.
Bachelor’s degree in business, accounting, finance, statistics, or a related field; significant experience may substitute for educational requirements.
At least 3 years of experience in property management, preferably affordable housing property management.
Ability to obtain required occupancy certification within the first year.
Ability to maintain a professional, distraction-free home workspace that supports productivity, confidentiality, and secure handling of sensitive information.
Ability to travel regularly in-state and potentially out of state.
Physical capability to walk properties, climb stairs, carry work materials, and drive long distances.

Nice To Haves

At least 3 years of experience analyzing data or preparing reports for government programs.

Responsibilities

Apply knowledge of federal, state, and local housing regulations, HUD handbooks, program directives, and ACC requirements.
Conduct complete Management and Occupancy Reviews (MORs) in accordance with HUD guidelines, corporate procedures, and training standards.
Maintain accurate documentation across internal and external systems within required timeframes.
Obtain and maintain Certified Professional of Occupancy or Certified Occupancy Specialist certification within one year, and participate in additional certifications as assigned.
Research, analyze, and interpret data to evaluate property operations.
Produce clear, concise, and accurate reports, including MOR drafts, responses, and follow-ups.
Ensure accurate mathematical calculations and high-accuracy data entry in required systems.
Communicate clearly and confidently with owners, agents, HUD, residents, local officials, and colleagues.
Serve as a local point of contact for compliance guidance, program interpretation, and issue resolution.
Manage difficult or emotionally distressed customers calmly, courteously, and professionally.
Represent Navigate at local, regional, or state meetings.
Manage multiple assignments, schedule MORs, and meet program deadlines.
Maintain organized records and track required documentation.
Adhere to telecommuting agreements and remain accessible during designated business hours.
Prioritize work effectively during heavy workloads or extensive travel.
Build effective working relationships with external partners and internal teams; assist field offices and collaborate across departments as needed.
Identify compliance issues and determine appropriate responses based on regulatory guidance.
Use sound judgment when making recommendations or providing technical interpretations.
Adapt to unexpected field issues and resolve challenges effectively.
Perform field tasks such as walking properties, climbing stairs, carrying work materials, and driving long distances.
Take ownership of tasks, follow through on responsibilities, and perform additional duties as needed to support organizational objectives.