Relationship Manager - UK based

Drawbridge Partners • Boston, MA

8d • Hybrid

About The Position

Drawbridge is hiring a UK-based Relationship Manager to own a large, high-volume book of alternative investment firm clients, including hedge funds, private equity firms, and family offices. The role focuses on building executive relationships and serving as a trusted advisor to clients on cybersecurity, regulatory and threat environments, capital raising, and operational risk. Success is measured by Net Revenue Retention (NRR), with the manager helping clients understand and communicate the value and outcomes they receive from Drawbridge.

The Relationship Manager proactively manages account health, leads renewals and commercial negotiations, identifies expansion opportunities, and collaborates with Client Success, technical colleagues, and the sales team. The role also contributes market intelligence and accurate weekly renewal forecasts, and uses internal AI tools to manage account context and work efficiently. The position is hybrid in Drawbridge’s London (Mayfair) office and includes regular client travel.

Requirements

• 3–6 years of experience in a client-facing role such as relationship management, account management, or customer success.
• Experience ideally gained at a SaaS, fintech, or financial services firm.
• Demonstrated ownership of a book of business with NRR or retention accountability.
• Willingness and ability to manage a higher-volume book than a typical enterprise account role.
• Background in financial services, ideally alternative investment management, such as hedge fund, private equity, or family office operations.
• Exceptional written and verbal communication skills, including the ability to engage Managing Partners and communicate complex risk topics clearly.
• Ability to present data-driven findings and translate them into business terms for non-technical audiences.
• Commercial judgment and the ability to manage toward both client satisfaction and retention.
• Comfort using AI tools in daily work to improve efficiency and prepare thoroughly while maintaining relationship quality.
• Proactive approach to identifying client concerns and acting before they are raised.
• Curiosity about clients’ businesses, capital raising, regulatory exposure, and operational concerns.
• Ability to build trust through consistent engagement and follow-through.

Nice To Haves

• Familiarity with SEC examination preparedness, Reg S-P, or LP due diligence processes.
• Experience working alongside technical delivery teams, such as solutions engineers or vCISOs.
• Background in alternative investment operations, including fund administration, compliance, or technology.
• Prior experience at a cybersecurity, GRC, or compliance SaaS company.
• Hands-on experience using AI tools such as Copilot or Claude to manage client communications, synthesize account context, or accelerate workflows at scale.
• Cybersecurity experience.

Responsibilities

• Develop and maintain trusted relationships with operational contacts and executive sponsors across client accounts.
• Engage with clients during regulatory exams, LP due diligence cycles, and board-level risk conversations.
• Make in-person client visits when appropriate.
• Frame client interactions around business impact, including capital protection, regulatory exposure, and operational continuity.
• Help clients communicate security program progress and Drawbridge’s value to LPs, boards, regulators, and internal stakeholders.
• Maintain a clear, current view of delivered outcomes and upcoming work for each account.
• Monitor engagement and account-health signals, surface risks early, and prioritize outreach based on account health.
• Partner with internal Client Success and technical colleagues who support delivery while leading the client relationship.
• Use internal AI tools to identify engagement gaps, synthesize client context, and manage the book efficiently.
• Identify and advance opportunities to expand clients’ use of the Drawbridge platform.
• Collaborate with sales on referrals and portfolio company introductions, particularly through private equity relationships.
• Own renewal timelines, stakeholder alignment, and negotiations.
• Submit accurate weekly renewal forecasts with clear risk notes.
• Share market intelligence from client conversations, including LP due diligence trends, regulatory examination themes, and competitive positioning signals.
• Follow the established Relationship Manager playbook and share client learnings to improve it.

Benefits

• Competitive base compensation plus performance compensation tied to NRR.
• Opportunity to work with an underserved client base of alternative investment firms.
• Opportunity to learn from an established Relationship Manager playbook and a senior team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed